Guest Service Co-ordinator

Guest Service Coordinator – Grosvenor Hall (Ashford)

About Kingswood

Kingswood has 11 Residential Centres across the UK. We provide outdoor education to a variety of groups that book in with us. We have school groups, uniformed groups, SEN Groups, religious groups and more choose us to provide life changing experiences. Using high adrenaline and team building activities, we build up the groups\’ life skills. Each role and each department at Kingswood plays a vital part in delivering the best residential experience!

About the role

Start Date: Monday 10th February 2025

Salary: National Living Wage

Hours: 20 hours per week

Contract type: Permanent

Shift Patterns: Over 7 days a week

• 8:00 – 17:00
• 11:00 – 20:00
• Weekends Included (2 weekends off a month)

Accommodation Included if required.

You will collate key information from groups that have booked into the Centre, becoming their first point of contact prior to their arrival on Centre. Information should be passed on efficiently to the relevant departments. Any communication should be responded to in a timely manner and help resolve any queries. You will meet, greet, and welcome all visitors that come onto Centre, following our Safeguarding process.

Key Responsibilities

• Keep the Synopsis up to date
• Collate key information, e.g., number of guests in each group, gender splits, medical information, dietary information, and special requirements
• Create Group Packs for the upcoming week
• Conduct Feedback Meetings
• Create dorming plans 2 months ahead
• Meet all guests and visitors
• Book in and conduct walkarounds of the Centre for enquiries and existing customers
• Work closely with the Guest Manager with any additional duties
• Build rapport with colleagues and guests

About you

• Organised and Professional
• Amazing Customer Service Skills
• Welcoming and Friendly
• Good attention to detail
• Appropriate telephone manner
• Works well in a fast-paced environment
• Team Player
• Good initiative

Application Process

• Click ‘Apply now’ and create your Inspiring Learning Portal
• Upload your CV
• You’ll be contacted to schedule an interview
• If successful, you can start the onboarding process

Why Kingswood?

• PerkBox – Giving you great discounts on restaurants, shops, cinema tickets, and more!
• WageStream – Money management facilities and access to your wages early
• 24-hour Employee Assistance Programme and Mental Health First Aiders throughout the business
• Training and Progression Opportunities – Training is delivered by award-winning experts, In2Action

For further information please contact our Kingswood Recruitment Team at

We believe in providing the best for our employees. That\’s why we offer competitive rates of pay, ensuring you are rewarded for your hard work and dedication. As you join our team, you\’ll experience a comprehensive and top-notch training and induction program, setting you up for success in your role. We also prioritise your personal and professional growth, providing many opportunities for progression through continuous learning and development with us. Our award-winning training is delivered by the experts in fun, In2action.

You need to possess the legal right to live and work in the UK to be considered for employment with Kingswood. Successful candidates must undergo an enhanced DBS disclosure and provide two professional references.

Kingswood is an Inspiring Learning brand.

Be part of something great, join Kingswood today.

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