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For Companies At a Glance
- Tasks: Support customers globally via email and remote meetings, ensuring their needs are met.
- Company: Join a leading cloud-based software company in the aviation industry.
- Benefits: Flexible work environment, opportunity for travel, and a chance to grow your career.
- Other info: Dynamic start-up culture with opportunities for personal and professional growth.
- Why this job: Be the voice of FBO One and make a real difference in customer experience.
- Qualifications: Experience in FBO or ground handling with a passion for customer service.
The predicted salary is between 25000 - 35000 ÂŁ per year.
About FBO One
We provide the leading cloud-based software for aircraft handling and fuel management at airports across the globe. Our customers are primarily FBOs (fixed based operators) and Trip Support Providers. We believe the service we offer is number one in the world; hence the name of our product FBO One. FBO One is a small company and team, but with big responsibilities. We strive to ensure our customers can run their operations seamlessly and securely across 54 countries and over 200 locations worldwide. We are a virtual team with a base in The Netherlands, and staff in the US, UK, Romania, Sweden.
To help us keep our customers running successfully, we’re looking for a motivated and service-focused individual to join our support team. In this role you will represent the face of FBO One and help support our customers around the world.
Do you have FBO or aviation experience? This is a great opportunity to leverage your experience in a technology-driven environment and be part of a growing business.
What you will do:
- Respond to customer enquiries via email, remote meetings and helpdesk in a timely and professional manner.
- Act as the voice of the customer and partner with the product, and other customer facing teams to ensure customer feedback is heard.
- Guide customers through best practices day to day requirements and system usage.
- Be an additional support to customer onboarding teams when required.
- There may be occasional travel to meet with the team in-person and to make sure our customers are supported when necessary.
- Some flexibility for weekend support may rarely be required due to the global nature of aviation operations.
Who you are:
- At least one year working at an FBO or in ground handling, including customer-facing experience.
- Obsessed with delivering exceptional customer experience.
- Comfortable in a fast-paced, start-up environment and able to handle ambiguity.
- Curious and proactive - you seek to understand the “why” behind issues and take ownership of finding solutions.
- Confident speaking with customers and capable of leading support calls when required.
- Open to constructive feedback and committed to continuous improvement.
- Independent and resourceful, but sensible enough to escalate when appropriate.
- Computer literate and comfortable using modern office and cloud-based systems.
- Organised, detail-oriented and able to manage multiple support cases simultaneously.
- Genuinely interested in aviation technology and operational efficiency.
Customer Support Representative in England employer: CAMP Aircraft Maintenance Management Solutions
Contact Detail:
CAMP Aircraft Maintenance Management Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation industry and let them know you're on the lookout for a Customer Support Representative role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common customer support scenarios. Think about how you'd handle tricky customer situations or technical issues. We want you to shine and show off that exceptional customer experience obsession!
✨Tip Number 3
Don’t forget to research FBO One and its products! Knowing the ins and outs of their cloud-based software will not only impress your interviewers but also help you understand how you can contribute to their mission of seamless operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at FBO One. Let’s get you on board!
We think you need these skills to ace Customer Support Representative in England
Some tips for your application 🫡
Show Your Passion for Aviation: Make sure to highlight any experience you have in the aviation industry or with FBOs. We love candidates who are genuinely interested in aviation technology and operational efficiency, so let that shine through in your application!
Tailor Your Application: Don’t just send a generic CV and cover letter. We want to see how your skills and experiences align with the Customer Support Representative role. Use keywords from the job description to make it clear why you're the perfect fit for us.
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and friendliness. Remember, you’ll be representing FBO One, so we want to see your ability to connect with customers while maintaining a professional tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at CAMP Aircraft Maintenance Management Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of FBOs and aviation. Familiarise yourself with the specific challenges faced by customers in this industry. Being able to speak confidently about your experience and how it relates to the role will impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your obsession with customer experience, which is key for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer support scenarios. Practice responding to these types of questions, focusing on your problem-solving skills and how you would handle different situations. This shows your proactive nature and ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use, or how they measure success in customer support. This not only shows your interest in the role but also your curiosity about the company and its operations.