At a Glance
- Tasks: Provide top-notch customer support and manage office operations with flair.
- Company: Join a dynamic team at Cammach, based in Portlethen, Aberdeenshire.
- Benefits: Gain valuable experience in a fast-paced environment with a 3-month contract.
- Other info: Opportunity to develop your administrative skills and work closely with a supportive team.
- Why this job: Perfect for those who thrive on multitasking and enjoy a vibrant workplace.
- Qualifications: Experience in FM support and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Cammach are currently recruiting for a Receptionist/Administrator on behalf of our client. Based in Portlethen, Aberdeenshire, this is a 3-month contract opportunity and will be fully office-based.
ROLE
Delivering customer focused support on client site and to the wider FM team.
RESPONSIBILITIES
- Complete flexibility in accordance with the client’s needs.
- Assist with meeting room bookings and arranging all relevant department requirements e.g., refreshments, lunch provision, video conferencing facility and liaise with the department representative accordingly.
- Book scheduled maintenance (PPM) in accordance with contract.
- Coordinate compliance with all statutory regulations and code of practice, in accordance with both our client and company health and safety policies.
- Provide an effective response to customer queries.
- Monitor agreed contract service levels for catering, cleaning, security sub-contractors, with a key focus on best value and continuous improvement.
- Carry out safety and building fabric walk around; service standards of cleaning and reception.
- Ensure RAMS & service reports are fully up to date.
- Issuing permits to work where required.
- Maintain hard electronic files on the system.
- Update CAFM system and have weekly review meetings with client.
- Provide administrative support to client when requested.
- Generate monthly and quarterly reviews for presentation to client.
- Liaising daily with contractors ensuring that the best service is provided and keeping the client up to date.
- Accurately checking any contractor invoices against work orders when required.
- Visitors meet and greet in line with security procedures.
- Ensure meeting areas and office space is kept tidy and in order daily.
- Daily and weekly housekeeping checks.
- Checking stock levels of all consumables.
- Support the FM team where needed.
REQUIREMENTS
- Experience in an FM support role.
- IOSH IWFM Qualifications / Membership.
- Be able to work in a fast pace, dynamic work environment with multiple priorities.
- Be able to prioritize work in a heavily changeable environment.
- Ability to travel to field locations as needed.
- Ability to maintain highly confidential information and exercise sound judgment.
- Be able to communicate with all levels of personnel within and out with the organization.
- Proficient in MS Office suites.
- Planning and problem-solving skills and ability to adapt.
- Excellent written and verbal communications skills.
- Ability to work closely in a small team.
- Must pass any company or client scheduled or random drug screens.
- Driving license – desirable.
Receptionist employer: CAMMACH BRYANT LIMITED
Cammach offers a dynamic and supportive work environment in Aberdeen, where the role of Student Information Advisor is pivotal in delivering exceptional service to students. With a strong commitment to employee development and a culture that values equality and diversity, Cammach ensures that staff have access to professional growth opportunities while contributing to a meaningful mission in education. The fully office-based position allows for collaborative teamwork and direct engagement with clients, making it an ideal setting for those passionate about supporting student success.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like CAMMACH BRYANT LIMITED.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like CAMMACH BRYANT LIMITED. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to CAMMACH BRYANT LIMITED.
How to prepare for a job interview at CAMMACH BRYANT LIMITED
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in CAMMACH BRYANT LIMITED's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services CAMMACH BRYANT LIMITED offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
