Job Description
Cammach are currently working with our Aberdeenshire-based client to recruit a Student Information Advisor. This is a two-month contract opportunity and will be fully office based.
ROLE
The post of Student Information Advisor has responsibility for ensuring that:
- They provide a high-quality front-line service, pre-entry guidance, funding and referral information service for all clients of the College which is comprehensive, accurate and efficient.
- They provide an admissions and funding service which is responsive to the clients needs and expectations in line with agreed quality standards and College admissions and funding procedures.
RESPONSIBILITIES
- Implement College policies, particularly those relating to equality and diversity.
- Implement Health and Safety and security measures in accordance with statutory and College requirements.
- Develop effective working relationships internally and, where appropriate, with external partners.
- Support effective quality assurance and quality improvement arrangements in the area of responsibility and constantly seek to identify and adopt best practice approaches
- Participate in team and Departmental meetings.
- Participate in the College’s staff appraisal/performance management scheme and professional development arrangements
- Dealing with all enquiries to the highest possible standards of customer care, to both internal and external clients via telephone, email, online, in person and mail in a courteous and pleasant manner.
- Providing efficient and effective admissions into all College courses/programmes, ensuring that all applications and associated documents are processed within the agreed service standards.
- Providing accurate, relevant and current information, pre-entry guidance, funding and course/programmes details to customers. Referring queries to the relevant member of College staff or external body as required.
- Providing a reception service for the Student Advice Centre and Main Receptions.
- Providing information and general advice to applicants applying for Bursary. Assisting applicants applying for funding in uploading the documents required to complete their funding application.
- Providing administrative support for Childcare funding applications and payments.
- Recording accurately all part-time bookings, infills etc. and ensuring the handling of cash (including full-time overseas fees) and receipts complies with College and audit procedures. Reconciliation of the banking and preparing the paperwork for the Business Office and Student Records.
- Processing all PTFG Bookings for the College.
- Processing all employer bookings for the College. Issue booking confirmations to the employee and employer.
- Process personal data and special data in accordance with General Data Protection Regulation.
- Transcribing and following up voicemail messages and responding to emails within set service standards.
- Ensuring general College information on display is up to date, and adequate stocks are held at all times.
- Ensuring knowledge of College provision and College structure is kept up to date.
- Working flexibly to meet the needs of the Student Advice Centre and Receptions.
REQUIREMENTS
Qualifications
- Standard Grade change to National 5 (or SCQF Level 5 or equivalent) in English.
- ICDL (or equivalent)
- Desirable - HNC Administration and Information Technology (or equivalent)
Experience and Knowledge
- Experience of working on a busy Reception/Switchboard.
- Experience of working in a customer care focused environment.
- Experience of Windows based computer packages.
- Experience of cash handling and reconciliation.
Skills
- Communication skills.
- Organisational skills.
- Interpersonal skills.
- Keyboard/computer skills.
- Switchboard skills.
- Clerical/admin skills.
Personal Qualities
- Pleasant manner face to face, on the phone and through email.
- Positive attitude.
- Flexible approach to work.
- Ability to project warmth and interest in others.
- Smart and well presented.
- Ability to work and remain calm under pressure.
- Ability to maintain confidentiality.
- Ability to work independently as well as part of a team.
Additional Requirements
- Commitment to College values and equal opportunities
- Able to travel between College sites on a regular basis
- Ability to work as needed to meet the demands of the post
Student Information Advisor in Fraserburgh employer: CAMMACH BRYANT LIMITED
Cammach offers a dynamic and supportive work environment in Aberdeen, where the role of Student Information Advisor is pivotal in delivering exceptional service to students. With a strong commitment to employee development and a culture that values equality and diversity, Cammach ensures that staff have access to professional growth opportunities while contributing to a meaningful mission in education. The fully office-based position allows for collaborative teamwork and direct engagement with clients, making it an ideal setting for those passionate about supporting student success.
