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For Companies At a Glance
- Tasks: Provide top-notch technical support and solve customer issues with a dynamic team.
- Company: Join Camlin, a global tech leader innovating across industries.
- Benefits: Gain hands-on experience, training, and a supportive work environment.
- Why this job: Make a real difference by helping customers and learning from experts.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
- Other info: Exciting career growth opportunities in a collaborative and inclusive culture.
The predicted salary is between 20000 - 30000 £ per year.
About Camlin
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.
Tier 1 Technical Support
Camlin Energy International has an exciting opportunity for a placement student to join us in a Technical Support - Tier 1 position, within our Customer Services team in Global Service delivery.
Day to Day Responsibilities include:
- At all times remain professional and courteous, supporting the values of the company, aiming to deliver exceptional support and guidance to Camlin customers.
- Provide technical analysis of reported customer issues in the form of support cases to investigate and produce findings, conclusions, and resolutions.
- Liaise with internal Camlin departments to obtain technical information required to help resolve more complicated issues or requirements from the customer.
- Communicate regularly with customers by phone and email to update them on support cases.
- Provide live support to Camlin Field Service Engineers / Customers / Partners during install / commissioning and service repair work.
- Create work instructions and training documentation to support customers and field service engineers.
- Document and maintain accurate history of all field installations / service findings and resolution status.
- Capture quality issues discovered in the field and raising NCR's (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as required.
- Maintain assigned KPI's to acceptable levels (Key-performance-Indicators).
- Undertake any other duties as required from management to ensure the smooth operation of the Technical Support function, commensurate to the role.
- Occasionally be required to go to the field to help troubleshoot a unit, on support of our customers or a Camlin Field service Engineer.
Training and Guidance will be provided on the Job and support provided to the individual by the existing team.
Our Values
- We work together
- We believe in people
- We won't accept the 'way it has always been done'
- We listen to learn
- We're trying to do the right thing
Equal Employment Opportunity Statement
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Tier 1 Technical Support - Early Careers TLNT1_NI in Lisburn employer: Camlin
Contact Detail:
Camlin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 1 Technical Support - Early Careers TLNT1_NI in Lisburn
✨Tip Number 1
Get to know the company! Research Camlin's products and values so you can show off your knowledge during interviews. It’ll help us see that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and internal teams, being clear and confident in your conversations is key. We recommend doing mock interviews or role-playing scenarios to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you tackled challenges. We love seeing how you approach issues, especially in a technical support role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and ready to take the next step in your career with us.
We think you need these skills to ace Tier 1 Technical Support - Early Careers TLNT1_NI in Lisburn
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology and customer support shine through. We want to see that you’re excited about the role and ready to tackle challenges head-on!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the role.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application via our careers page! It’s the best way for us to receive your details and ensure you’re considered for the Tier 1 Technical Support position.
How to prepare for a job interview at Camlin
✨Know Your Tech
Brush up on the technical aspects related to the role. Understand common issues that customers might face and how to troubleshoot them. This will show your potential employer that you're proactive and ready to dive into the technical support world.
✨Showcase Your Communication Skills
Since you'll be communicating with customers regularly, practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly, as this is crucial for providing exceptional support.
✨Emphasise Teamwork
Camlin values collaboration, so be prepared to discuss examples of how you've worked effectively in a team. Share experiences where you supported colleagues or contributed to group problem-solving, highlighting your commitment to working together.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture, training opportunities, or specific technologies they use. This shows your genuine interest in the role and helps you assess if Camlin is the right fit for you.