At a Glance
- Tasks: Provide first line IT support and troubleshoot complex computer issues.
- Company: Join Camlin, a global tech leader innovating across industries.
- Benefits: Enjoy flexible working, wellness programmes, and a competitive rewards package.
- Other info: Gain hands-on experience and mentorship in a supportive team.
- Why this job: Kickstart your career in a dynamic environment with real impact.
- Qualifications: Second-year student with knowledge of IT systems and strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
About Camlin
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.
What We Offer
Our purpose is 'To Engineer Better Futures'. Camlin offers its employees the opportunity to work in an environment which is focused on exceeding the expectations of our customers and innovation within a fast growing, engineering technology business. We offer an excellent opportunity for ambitious individuals to work in international locations, earn a competitive rewards package, as well as many more incentives for success! The Camlin Academy Placement Programme is a 12 month programme. You will be given responsibility and opportunities to add value from day one and appointed a mentor to support you in your training.
Who Are We Looking For?
At Camlin we aim to attract the brightest and most ambitious achievers. We are looking for self motivated, career driven individuals who want to work in cross functional teams in a challenging and creative environment at our head office in Lisburn.
This is an exciting opportunity for a service desk support engineer who wishes to join a dynamic IT team. This role requires an enthusiastic, well organised engineer to provide first line support to a large scale end user computing architecture focusing mainly on Microsoft based platforms within a complex distributed network. The ideal candidate will be responsible for providing support for Microsoft Windows systems, Office 365, SharePoint, Email, Teams, Active Directory, and other applications and their integration within the wider infrastructure. The successful candidate will contribute to efforts to support both cloud based and on premise user platforms and applications. You will work alongside a small, existing team and will be expected to bring knowledge and experience to support the growth and expansion of the company. This position is based in Lisburn but may require occasional visits to other sites and offices. Occasional travel may be required.
Responsibilities
- Troubleshooting of high availability systems (physical and cloud).
- First line response to user issues or IT service desk tickets.
- Triage and escalate tickets within the IT service desk.
- Provide problem solving and support across diverse software applications and hardware systems.
- Manage procurement of IT equipment.
- Perform technical assistance, troubleshooting, and maintenance, document findings.
- Create or update IT systems documentation and processes.
- Maintain, update, and audit data systems; document projects and produce user instructions.
What You Will Need to Succeed
- You will need to be a second-year student from a 3rd level qualification, seeking an excellent opportunity to learn and grow in business.
- Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
- Knowledge of current technological developments/trends in area of expertise.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of professionals.
- Strong organisational skills.
- Ability to troubleshoot complex computer problems and to coordinate hardware, software, and/or network solutions.
- Ability to communicate technical guidance and instruction to users.
- Excellent telephone manner. Some support will be provided over the phone.
Benefits
- Company Pension & Life Assurance Schemes
- On site parking
- Flexible / Remote Working
- Subsidised Gym Membership
- Wellness Programmes
- Company Health Care Scheme
Our Values
- We work together
- We believe in people
- We won't accept the 'way it has always been done'
- We listen to learn
- We're trying to do the right thing
Equal Employment Opportunity Statement
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Level 1 Service Desk Engineer - Early Careers JBLE1_NI in Lisburn employer: Camlin
Camlin is an exceptional employer that fosters a culture of innovation and collaboration, providing employees with the chance to work on cutting-edge technology projects in a dynamic environment. With a strong focus on personal and professional growth, the Level 1 Service Desk Engineer role offers mentorship through the Camlin Academy Placement Programme, competitive rewards, and flexible working options, all while being part of a global team dedicated to engineering better futures. Located in Lisburn, this position not only allows for local engagement but also offers opportunities for international exposure and travel.
StudySmarter Expert Advice🤫
We think this is how you could land Level 1 Service Desk Engineer - Early Careers JBLE1_NI in Lisburn
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Camlin on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about how you'd troubleshoot issues with Microsoft systems or handle user queries. We want you to shine!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from Camlin, let them know why you're excited about the opportunity to work in a dynamic IT team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Camlin family.
We think you need these skills to ace Level 1 Service Desk Engineer - Early Careers JBLE1_NI in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Level 1 Service Desk Engineer role. Highlight any relevant IT support experience, especially with Microsoft systems, as this will catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to Camlin's mission of optimising critical infrastructure. Keep it engaging and personal.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their troubleshooting abilities, especially in a tech environment!
Apply Through Our Website:Don't forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Camlin.
How to prepare for a job interview at Camlin
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Windows systems, Office 365, and other applications mentioned in the job description. Being able to discuss these technologies confidently will show that you're ready to hit the ground running.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in the past. Camlin values problem-solving, so be ready to share specific instances where you triumphed over technical challenges.
✨Communicate Clearly
Since you'll be providing support over the phone, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively with users who may not have a technical background.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the projects you might be involved in. This shows your enthusiasm for the role and helps you gauge if Camlin is the right fit for you.
