At a Glance
- Tasks: Support customers by identifying faults in electricity supply networks using innovative technology.
- Company: Join Camlin, a global tech leader with a commitment to quality engineering.
- Benefits: Permanent position with competitive salary and opportunities for skill development.
- Other info: Flexible shift patterns and a supportive work environment focused on growth.
- Why this job: Be part of a progressive team making a real impact in the energy sector.
- Qualifications: Attention to detail, IT literacy, and excellent communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
About Camlin
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. As of now, Camlin operates in over 20 countries worldwide.
This is an opportunity to join a progressive group within Camlin, making full use of Camlin's innovative technology and instruments to provide a service to customers to identify and locate faults on the electricity supply network before customers are affected. The service currently operates 24/7 with staff employed on either a 12hr day shift or 12hr night shift basis.
As Incident Support Engineer your responsibilities will include but not be limited to the following:
- Proactively liaise with customers regarding the status of their monitored network
- Learn and understand capabilities, operation and limitations of Camlin and other manufacturers' fault location and monitoring equipment
- Provide technical advice to customers on supported technologies
- Learn and utilise the customer's GIS systems to obtain cable and connection information
- Ensure active circuits have correct cable information added to the system
- Employ Camlin's fault location algorithms on field data to determine fault location
- Prepare reports and send to customers i.e. suspected fault locations, device health
- Follow up reports with external contacts and confirm final information
- Identify where further follow up is required
- Maintain a log of actively managed circuits / devices / systems
- Manage equipment firmware/software updates
WHAT YOU WILL NEED TO SUCCEED
- Conscientious individual demonstrating attention to detail along with high levels of ownership and commitment
- IT literate, able to learn and use new computer applications and tools
- Fluent in English, both written and verbal
- Excellent communication skills
- Willing to work shifts
- Experience with customer relations, particularly in a service or support environment
- Experience from an electrical background
- Willing to develop the skills required to take on additional responsibilities of the Fault Analyst
Our Values
- We work together
- We believe in people
- We won't accept the 'way it has always been done'
- We listen to learn
- We're trying to do the right thing
Equal Employment Opportunity Statement
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.
ICT Support Engineer (Permanent) in Lisburn employer: Camlin
Camlin is an excellent employer that fosters a culture of engineering excellence and innovation, making it an ideal place for a Solutions Architect to thrive. With flexible working arrangements and a strong emphasis on employee growth, team collaboration, and high-quality application development, Camlin provides a supportive environment where your contributions are valued. Located in Lisburn, Northern Ireland, employees enjoy a competitive benefits package, including a company pension, ensuring a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Engineer (Permanent) in Lisburn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Camlin values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Camlin might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Camlin!
✨Direct Apply to Camlin
Let's not forget to apply directly through the Camlin website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Support Engineer (Permanent) in Lisburn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Camlin.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Camlin. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Camlin
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
