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For Companies At a Glance
- Tasks: Lead customer insights and data solutions to enhance customer satisfaction and performance.
- Company: Camlin is a global tech leader focused on innovative solutions across various industries.
- Benefits: Enjoy collaborative work culture, opportunities for growth, and impactful projects.
- Why this job: Join a team that values creativity and problem-solving while making a difference in customer experiences.
- Qualifications: Experience in data management, analytics, and tools like Tableau/Power BI is essential.
- Other info: Be part of a diverse team committed to continuous improvement and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.
At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.
Customer Insight and Data Solutions Analyst
Business Unit Kelvatek
Reports To Business Solution Owner
We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a pivotal role in shaping our customer‐centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross‐functional teams to ensure our products and services meet customer needs and deliver exceptional experiences. The Customer Performance and Data Insights analyst will be part of the Kelvatek Business Solutions team but will work collaboratively across Kelvatek and Camlin Group.
Responsibilities
Engagement with customers and stakeholders across all teams
Develop and deliver compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels.
Support sales team with customer presentations and proposals for business solutions.
Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey.
Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements.
Researching financial and regulatory reports, problem solving and working to find root cause analysis.
Proactively identify and champion initiatives that enhance service delivery.
Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand.
Coach and mentor any team that report to Customer Performance Lead
Experience Essential
A combination of data management and business knowledge to be able to translate the use case needs into data driven solutions.
Experience using Tableau/Power BI and confluence.
Knowledge of regulatory obligations and industry requirements within UK market – particularly DNO Data & Digitalisation strategies
Strong analytical skills
Experience of data analysis / data exploration techniques and tools
Excellent communication and presentation skills
Desirable
Evidence of use of customer insight and ability to problem solve
Experience of delivering solutions to customers in the Energy sector.
Our Values
We work together – We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
We believe in people – Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer \’partners\’ that\’s even more important. We trust our team members to do their best and be supportive.
We won\’t accept the \’way it\’s always been done\’ – Since Camlin\’s inception, we\’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
We listen to learn – Whether it\’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
We\’re trying to do the right thing – We take responsibility for our actions and take decisions based on what\’s right for people, profit, and planet.
Equal Employment Opportunity StatementIndividuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.
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Customer Insight and Data Solution Lead employer: Camlin
Contact Detail:
Camlin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight and Data Solution Lead
✨Tip Number 1
Familiarise yourself with the latest trends in data analytics and customer insights, especially within the energy sector. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your experience with tools like Tableau and Power BI by preparing a portfolio of data visualisations you've created. Being able to demonstrate your skills visually can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the energy sector and attend relevant industry events or webinars. Building connections can provide you with insider knowledge about the company and its culture, which can be beneficial during the interview process.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data to drive customer satisfaction in previous roles. Having concrete stories ready will demonstrate your analytical skills and your ability to translate data into actionable insights.
We think you need these skills to ace Customer Insight and Data Solution Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Insight and Data Solutions Lead position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with data management, analysis, and tools like Tableau or Power BI. Provide specific examples of how you've used these skills to drive customer insights and improve performance.
Showcase Communication Skills: Since the role involves presenting data insights to stakeholders, demonstrate your communication skills in your application. Include examples of past presentations or reports you've created that effectively conveyed complex information.
Align with Company Values: Camlin values collaboration, curiosity, and responsibility. In your application, reflect on how your personal values align with theirs. Share instances where you've worked collaboratively or taken initiative to solve problems.
How to prepare for a job interview at Camlin
✨Understand the Company Values
Before your interview, make sure you familiarise yourself with Camlin's core values. They emphasise collaboration, trust, and a commitment to improvement. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Analytical Skills
As a Customer Insight and Data Solutions Lead, strong analytical skills are crucial. Be ready to discuss specific data analysis projects you've worked on, the tools you used (like Tableau or Power BI), and how your insights led to actionable outcomes. This will demonstrate your capability in translating data into business solutions.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with various teams, including sales, marketing, and engineering. Think of examples where you've successfully collaborated across departments to achieve a common goal. Highlight your communication skills and ability to bridge gaps between technical and non-technical stakeholders.
✨Demonstrate Problem-Solving Abilities
Camlin values innovative thinking and problem-solving. Prepare to discuss challenges you've faced in previous roles, particularly in the energy sector, and how you approached finding solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
