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For Companies At a Glance
- Tasks: Support customers with technical issues and provide remote assistance.
- Company: Camlin is a global tech leader innovating in power, rail, and R&D sectors.
- Benefits: Enjoy a hybrid working model and collaborative team culture.
- Why this job: Join a dynamic team making a real impact in customer service and engineering.
- Qualifications: Fluent in French, with a relevant engineering qualification or experience.
- Other info: Opportunity to engage with diverse industries and enhance your technical skills.
The predicted salary is between 36000 - 60000 £ per year.
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in various scientific sectors.
At Camlin, we believe in high-quality engineering and design, allowing us to develop market-leading products and services.
Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the team for someone who can support our growing customer base in both France and further afield.
Responsibilities include:
- Remain professional and courteous, supporting the values of the company, aiming to deliver exceptional support and guidance to Camlin customers.
- Own and provide technical analysis of reported customer issues in the form of support cases.
- Liaise with internal Camlin departments to obtain technical information required to help resolve complicated issues or requirements from the customer.
- Communicate regularly with customers by video, phone, and email to update them on support cases.
- Provide live remote support to Camlin Field Service Engineers, customers, and partners during install, commissioning, and service repair work.
- Create work instructions and training documentation to support customers and field service engineers.
- Document and maintain accurate history of all field installations, service findings, and resolution status.
- Capture quality issues discovered in the field and raise NCRs (non-conformance reports) and follow the internal RCA process (root-cause analysis) to provide feedback to the customer as required.
- Maintain assigned KPIs (Key Performance Indicators) to acceptable levels.
- Undertake any other duties as required from management to ensure the smooth operation of the Customer Services function, commensurate to the role.
- Occasionally be required to go to the field to help troubleshoot a unit, in support of our customers or a Camlin Field Service Engineer.
Requirements:
- Proficient in Microsoft Office.
- Bi-lingual with fluent French verbal and written skills.
- A 3rd level Electrical engineering/relevant qualification, or able to demonstrate relevant experience commensurate to the role.
- Experience in energy, electrical, or manufacturing sectors.
- Technical customer service/support experience.
- Engagement with field services or from a field service background.
- Salesforce experience.
We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
Individuals seeking employment at Camlin are considered without regard to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.
Contact Detail:
Camlin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onderhoudsmonteur, engineer.
✨Tip Number 1
Familiarise yourself with Camlin's products and services, especially those related to energy and electrical engineering. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your technical support skills, particularly in troubleshooting and customer service. Being able to showcase your experience in resolving complex issues will set you apart from other candidates.
✨Tip Number 3
Since the role requires bilingual communication, practice your French technical vocabulary. Being able to communicate fluently in both English and French will be a significant advantage when interacting with customers and colleagues.
✨Tip Number 4
Network with current or former employees of Camlin through platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information that may help you during the interview process.
We think you need these skills to ace Onderhoudsmonteur, engineer.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, technical support, and engineering. Emphasise your bilingual skills in French and any experience you have in the energy or manufacturing sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to Camlin's mission.
Highlight Technical Skills: In your application, clearly outline your proficiency with Microsoft Office and any experience with Salesforce. If you have experience creating work instructions or training documentation, be sure to include that as well.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your ability to troubleshoot and resolve complex issues. Highlight any experience you have with root-cause analysis and maintaining key performance indicators.
How to prepare for a job interview at Camlin Group
✨Showcase Your Technical Skills
As a Customer Services Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience in electrical engineering and any relevant projects you've worked on. Highlight your problem-solving skills and how you've tackled complex issues in the past.
✨Emphasise Your Communication Skills
Since this role involves regular communication with customers and internal teams, it's crucial to showcase your communication abilities. Practice explaining technical concepts in simple terms and be ready to discuss how you handle customer inquiries and support cases.
✨Familiarise Yourself with Camlin's Products
Research Camlin's product offerings and services before the interview. Understanding their technology and how it applies to various industries will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think of examples where you've provided technical support or resolved customer issues, and be ready to explain your thought process and the outcomes.
