Level 1 Service Desk Engineer - Early Careers in Lisburn

Camlin Group, Lisburn, Northern Ireland, United Kingdom – Customer Service

About Camlin

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.

What We Offer

Our purpose is ‘To Engineer Better Futures’. Camlin offers its employees the opportunity to work in an environment which is focused on exceeding the expectations of our customers and innovation within a fast growing, engineering technology business. We offer an excellent opportunity for ambitious individuals to work in international locations, earn a competitive rewards package, as well as many more incentives for success! The Camlin Academy Placement Programme is a 12 month programme. You will be given responsibility and opportunities to add value from day one and appointed a mentor to support you in your training.

Who Are We Looking For?

We are looking for self motivated, career driven individuals who want to work in cross-functional teams in a challenging and creative environment at our head office in Lisburn.

This is an exciting opportunity for a service desk support engineer who wishes to join a dynamic IT team. This role requires an enthusiastic, well organised engineer to provide first line support to a large scale end user computing architecture focusing mainly on Microsoft based platforms within a complex distributed network. The ideal candidate will be responsible for providing support for Microsoft Windows systems, Office 365, SharePoint, Email, Teams, Active Directory, and other applications and their integration within the wider infrastructure. The successful candidate will contribute to efforts to support both cloud based and on premise user platforms and applications. You will work alongside a small, existing team and will be expected to bring knowledge and experience to support the growth and expansion of the company. This position is based in Lisburn but may require occasional visits to other sites and offices. Occasional travel may be required.

Responsibilities

• Troubleshooting of high availability systems (physical and cloud).
• First line response to user issues or IT service desk tickets.
• Triage and escalated tickets within the IT service desk.
• Provide problem solving and support across diverse software applications and hardware systems.
• Manage procurement of IT equipment.
• Perform technical assistance, troubleshooting, and maintenance, document findings.
• Create or update IT systems documentation and processes.
• Maintain, update, and audit data systems; document projects and produce user instructions.

What You Will Need to Succeed

• You will need to be a second-year student from a 3rd level qualification, seeking an excellent opportunity to learn and grow in business.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Knowledge of current technological developments/trends in area of expertise.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of professionals.
• Strong organisational skills.
• Ability to troubleshoot complex computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to communicate technical guidance and instruction to users.
• Excellent telephone manner. Some support will be provided over the phone.

Company Pension & Life Assurance Schemes

Subsidised Gym Membership

Wellness Programmes

Company Health Care Scheme

Our Values

• We work together
• We believe in people
• We won’t accept the ‘way it has always been done’
• We listen to learn
• We’re trying to do the right thing

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.