At a Glance
- Tasks: Support customers by identifying and locating faults in electricity supply networks.
- Company: Join Camlin, a global tech leader revolutionising industries with innovative solutions.
- Benefits: Full-time role with competitive pay and opportunities for career growth.
- Other info: Work in a dynamic environment with 24/7 operations and shift flexibility.
- Why this job: Be part of a team that makes a real difference in customer service and technology.
- Qualifications: Attention to detail, IT literacy, and willingness to learn are key.
The predicted salary is between 25000 - 30000 £ per year.
About Camlin
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.
Location: Lisburn
What to expect day to day
This is an opportunity to join a progressive group within Camlin, making full use of Camlin's innovative technology and instruments to provide a service to customers to identify and locate faults on the electricity supply network before customers are affected. The service currently operates 24/7 with staff employed on either a 12hr day shift or 12hr night shift basis.
Responsibilities
- Proactively liaise with customers regarding the status of their monitored network
- Learn and understand capabilities, operation and limitations of Camlin and other manufacturers' fault location and monitoring equipment
- Provide technical advice to customers on supported technologies
- Learn and utilise the customer's GIS systems to obtain cable and connection information
- Ensure active circuits have correct cable information added to the system
- Employ Camlin’s fault location algorithms on field data to determine fault location
- Prepare reports and send to customers e.g. suspected fault locations, device health
- Follow up reports with external contacts and confirm final information
- Identify where further follow up is required
- Maintain a log of actively managed circuits, devices and systems
- Manage equipment firmware and software updates
What you will need to succeed
- Conscientious individual demonstrating attention to detail along with high levels of ownership and commitment
- IT literate, able to learn and use new computer applications and tools
- Fluent in English, both written and verbal
- Willing to work shifts
Desired criteria
- Experience with customer relations, particularly in a service or support environment
- Experience from an electrical background
- Willing to develop the skills required to take on additional responsibilities of the Fault Analyst
Our values
- We work together
- We believe in people
- We will not accept the ‘way it has always been done’
- We listen to learn
- We are trying to do the right thing
Equal Employment Opportunity Statement
Individuals seeking employment at Camlin are considered without regard to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity or sexual orientation.
Incident Support Engineer in Lisburn employer: Camlin Group
Camlin Group is an exceptional employer located in the vibrant city of Lisburn, Northern Ireland, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including professional development and training, while contributing to meaningful projects that enhance manufacturing processes. With a commitment to employee well-being and a supportive environment, Camlin Group stands out as a rewarding place to build a career in technology and engineering.
