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For Companies At a Glance
- Tasks: Support customers with order management and ensure a world-class service experience.
- Company: Join Camira, a leading textile manufacturer focused on innovation and sustainability.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be the voice of our customers and help enhance their satisfaction while working in a dynamic team.
- Qualifications: Fluent in English and German; strong communication and problem-solving skills required.
- Other info: Diversity and inclusion are core values at Camira; we support your unique journey.
The predicted salary is between 30000 - 42000 £ per year.
About our company
Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors.
Purpose of the role
To ensure holistic support to customers relating to order management, enquiry management and discrepancy management. Act as the customer’s advocate to ensure that you and Camira business delivers a world class customer service experience to every customer, every time. You will be looking after our German customers, therefore German and English language skills are required.
The day to day
- To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements
- Promptly manage customers and Area Business Manager’s requirements by handling incoming communications, enabling them to act with speed and ease
- Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry
- Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised
- Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously, enhance service and customer satisfaction
- Make it easy and pleasurable for customers to deal with us: foster trust, open communication, and a positive ‘can do’ culture
- Build and nurture relationships with team, internal departments, and sales teams to ensure alignment to customer needs and a team approach
- Be the customer’s advocate within the Camira business, facilitating best in class service via all internal departments on our customer’s behalf
Other considerations
- This role requires you to speak and read fluently in English and German
- Ability to manage pressure and deadlines within a team environment, prioritising within a busy and changeable workload
- A natural trouble-shooter, collaborative in solving issues for your customer
- Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfaction
- Acquire and hone a deep product knowledge to allow enquiry response, cross selling and substitution suggestions – thus maximising sales, service level and customer satisfaction.
Camira Values
Our success lies in our customer’s success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations.
Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements. We do the right thing, no matter how hard. We uphold integrity, honesty, and transparency with our customers, our people, and the planet. We respect our resources and commit to making pioneering fabrics and delivering value added services that contribute positively to a more sustainable future.
Apply today
At Camira, diversity, equity, and inclusion are at the heart of our values. We adopt a workplace where every team member feels valued and respected. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know.
Join Camira and be part of a company that values your unique skills and supports your professional journey. Apply now and contribute to our mission of delivering exceptional fabrics.
Sales Support Administrator employer: Camira
Contact Detail:
Camira Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarize yourself with Camira's product range and sustainability initiatives. Understanding their environmental fabrics will not only help you in conversations but also show your genuine interest in the company’s mission.
✨Tip Number 2
Brush up on your customer service skills, especially in a sales support context. Think about examples from your past experiences where you successfully managed customer inquiries or resolved discrepancies.
✨Tip Number 3
Practice your German and English communication skills. Since you'll be dealing with German customers, being able to switch seamlessly between languages will demonstrate your capability and confidence.
✨Tip Number 4
Showcase your ability to work under pressure and manage deadlines. Prepare to discuss how you've prioritized tasks in busy environments, as this is crucial for the role at Camira.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Camira's values, mission, and product offerings. Highlight your understanding of their commitment to sustainability and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in sales support or customer service. Emphasize your language skills in both German and English, as this is crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage orders and inquiries effectively. Mention specific examples of how you've enhanced customer satisfaction in previous roles.
Highlight Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer issues or improved processes. This aligns with the role's requirement for a natural trouble-shooter.
How to prepare for a job interview at Camira
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. Practice common phrases and industry-specific vocabulary to ensure you can communicate effectively with customers.
✨Understand Customer Service Excellence
Familiarize yourself with what constitutes world-class customer service. Be ready to discuss examples from your past experiences where you went above and beyond to meet customer needs, as this aligns with Camira's commitment to delivering exceptional service.
✨Highlight Your Problem-Solving Skills
As a natural trouble-shooter, you should prepare to share specific instances where you successfully resolved customer issues. Emphasize your collaborative approach and how you worked with internal teams to enhance customer satisfaction.
✨Demonstrate Your Knowledge of Sustainability
Camira values sustainability and innovation. Research their products and practices related to environmental responsibility. Be ready to discuss how you can contribute to their mission of creating sustainable fabrics and enhancing customer experience.
