At a Glance
- Tasks: Support customers with order management and ensure top-notch service every time.
- Company: Join Camira, a leading textile manufacturer with a rich heritage and innovative spirit.
- Benefits: Enjoy 23+ days holiday, competitive salary, and a cycle to work scheme.
- Other info: Diversity and inclusion are key; we support your growth and development.
- Why this job: Be the voice of the customer and drive satisfaction in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
About our company Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability. Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors.
To ensure holistic support to customers relating to order management, enquiry management and discrepancy management. Act as the customer’s advocate to ensure that you and Camira business delivers a world class customer service experience to every customer, every time.
To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements.
- Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry.
- Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised.
- Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously enhance service and customer satisfaction.
- Be the customer’s advocate within the Camira business, facilitating best in class service via all internal departments on our customer’s behalf.
- This is a multi-site role and travelling between them may be required (within West Yorkshire).
- Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfaction.
- Acquire and hone a deep product knowledge to allow enquiry response, cross selling and substitution suggestions - thus maximising sales, service level and customer satisfaction.
23+ days Holiday with option to buy. Competitive salary. Cycle to work scheme.
Our success lies in our customer’s success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations.
Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements.
We respect our resources and commit to making pioneering fabrics and delivering value added services that contribute positively to a more sustainable future.
At Camira, diversity, equity, and inclusion are at the heart of our values. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know.
Join Camira and be part of a company that values your unique skills and supports your professional journey.
Customer Training Support Advisor in Mirfield employer: Camira
Camira is an exceptional employer that champions innovation and sustainability in the textile industry, offering a vibrant work culture where diversity, equity, and inclusion are paramount. Employees benefit from competitive salaries, generous holiday allowances, and opportunities for professional growth, all while contributing to a company dedicated to delivering outstanding customer experiences. Located in West Yorkshire, Camira fosters a collaborative environment that empowers its team members to excel and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in Mirfield
✨Tip Number 1
Get to know Camira inside out! Research their products, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to advocate for a customer or solve a problem. Role-playing these situations can help you feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former Camira employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Camira team.
We think you need these skills to ace Customer Training Support Advisor in Mirfield
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can be the customer's advocate and ensure they have a brilliant experience with us.
Highlight Relevant Experience:Make sure to include any previous roles or experiences that relate to order management, enquiry handling, or customer support. We love seeing how your background aligns with our mission at Camira!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This will help us see how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Camira
✨Know Your Stuff
Before the interview, dive deep into Camira's products and services. Familiarise yourself with their environmental fabrics and how they cater to different sectors. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Customer-Centric Mindset
Since the role is all about delivering top-notch customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you can be an advocate for customers within the company, ensuring their needs are met.
✨Show Your Problem-Solving Skills
Prepare to discuss how you've handled discrepancies or challenges in previous roles. Camira values continuous improvement, so share specific instances where you identified issues and implemented solutions that enhanced customer satisfaction.
✨Embrace the Company Culture
Camira places a strong emphasis on diversity, equity, and inclusion. During your interview, express your alignment with these values and how you can contribute to an inclusive workplace. This will show that you're not just a fit for the role, but also for the company culture.
