About our company Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability, Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors. To ensure holistic support to customers relating to order management, enquiry management and discrepancy management. Act as the customer’s advocate to ensure that you and Camira business delivers a world class customer service experience to every customer, every time. To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously, enhance service and customer satisfaction Be the customer’s advocate within the Camira business, facilitating best in class service via all internal departments on our customer’s behalf Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfaction Acquire and hone a deep product knowledge to allow enquiry response, cross selling and substitution suggestions - thus maximising sales, service level and customer satisfaction. Our success lies in our customer’s success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations. Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements. We respect our resources and commit to making pioneering fabrics and delivering value added services that contribute positively to a more sustainable future. At Camira, diversity, equity, and inclusion are at the heart of our values. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know. Join Camira and be part of a company that values your unique skills and supports your professional journey.
Customer Service Advisor - Training in Mirfield employer: Camira
Camira is an exceptional employer that champions innovation and sustainability in the textile manufacturing industry. With a strong commitment to employee growth, our inclusive culture fosters equal opportunities for all, while our competitive benefits, including generous holiday allowances and a focus on health and safety, ensure a rewarding work environment. Join us in a location that values your contributions and supports your professional development in a dynamic and forward-thinking setting.
