At a Glance
- Tasks: Support customers with orders and inquiries, ensuring a top-notch service experience.
- Company: Join Camira, a leading textile manufacturer with a rich heritage and innovative spirit.
- Benefits: Enjoy 23+ days holiday, competitive salary, and a cycle to work scheme.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be the voice of the customer and make a real impact in a sustainable industry.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
About our company
Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward-thinking approach to innovation and sustainability. Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors.
Purpose of the role
To ensure holistic support to customers relating to order management, enquiry management and discrepancy management. Act as the customer’s advocate to ensure that you and Camira business delivers a world class customer service experience to every customer, every time.
The day to day
- To adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements.
- Promptly manage customers and Area Business Manager’s requirements by handling incoming communications, enabling them to act with speed and ease.
- Ensure customer product and lead time requirements are met by ensuring the accuracy and timeliness of order entry.
- Conduct rigorous daily open order management for all customer accounts so that best possible lead times are achieved, and customers are kept appraised.
- Identify the key satisfaction drivers for your customers, aligning your work and the internal business to continuously enhance service and customer satisfaction.
- Make it easy and pleasurable for customers to deal with us: foster trust, open communication, and a positive ‘can do’ culture.
- Build and nurture relationships with team, internal departments, and sales teams to ensure alignment to customer needs and a team approach.
- Be the customer’s advocate within the Camira business, facilitating best in class service via all internal departments on our customer’s behalf.
Other considerations
- This is a multi-site role and travelling between them may be required (within West Yorkshire).
- Ability to manage pressure and deadlines within a team environment, prioritising within a busy and changeable workload.
- A natural troubleshooter, collaborative in solving issues for your customer.
- Continuous improvement orientated, deliver customer-focused service innovation that enhances customer satisfaction.
- Acquire and hone a deep product knowledge to allow enquiry response, cross selling and substitution suggestions - thus maximising sales, service level and customer satisfaction.
23+ days Holiday with option to buy. Competitive salary. Cycle to work scheme.
Camira Values
Our success lies in our customer’s success. We focus on building long lasting relationships and delivering a brilliant customer experience to a global market; using digital technologies, providing high-quality products, support and services that add value, inspire, and exceed expectations. Our commitment to quality, health & safety, and environmental standards ensures we consistently deliver products and services that meet both customer and regulatory requirements. We do the right thing, no matter how hard. We uphold integrity, honesty, and transparency with our customers, our people, and the planet. We respect our resources and commit to making pioneering fabrics and delivering value added services that contribute positively to a more sustainable future.
Apply today
At Camira, diversity, equity, and inclusion are at the heart of our values. We adopt a workplace where every team member feels valued and respected. Our inclusive culture ensures all employees have equal opportunities for growth and development. If you require any adjustments and/or additional support during the interview process, please let the talent team know. Join Camira and be part of a company that values your unique skills and supports your professional journey. Apply now and contribute to our mission of delivering exceptional fabrics.
Customer Service Advisor in Leeds employer: Camira
Camira is an exceptional employer that prioritises a supportive and inclusive work culture, offering 23+ days of holiday, a competitive salary, and opportunities for professional growth. Located in West Yorkshire, employees benefit from a collaborative environment where they can thrive while contributing to innovative and sustainable textile solutions. Join us to be part of a team that values integrity, customer satisfaction, and environmental responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leeds
✨Tip Number 1
Get to know the company inside out! Research Camira's values, products, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios that might come up in the role. Being able to demonstrate your problem-solving abilities will set you apart during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on what to highlight during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Camira family and contributing to their mission.
We think you need these skills to ace Customer Service Advisor in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to deliver a world-class service.
Be Authentic:Let your personality shine through in your application! We value honesty and transparency, so don’t be afraid to show us who you are. A genuine tone can really help you stand out from the crowd.
Tailor Your Application:Make sure to tailor your application to fit the role at Camira. Use keywords from the job description and align your skills with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at Camira
✨Know Your Stuff
Before the interview, dive deep into Camira's products and values. Familiarise yourself with their commitment to sustainability and customer service excellence. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've gone above and beyond for customers. Highlight how you managed inquiries or resolved discrepancies effectively. This will demonstrate your ability to be the customer's advocate, which is crucial for this role.
✨Emphasise Teamwork
Camira values collaboration, so be ready to discuss how you've worked with others to achieve common goals. Share instances where you built relationships with colleagues or departments to enhance customer satisfaction, showcasing your team-oriented mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about how the team measures customer satisfaction or what challenges they face in maintaining service quality. This shows your proactive attitude and genuine interest in contributing to their success.
