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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Camfil, a leader in clean air solutions with a global presence.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Why this job: Make a real difference by helping customers breathe cleaner air.
- Qualifications: Strong communication skills and proficiency in Microsoft applications required.
- Other info: Dynamic work environment with a focus on sustainability and innovation.
The predicted salary is between 28800 - 48000 £ per year.
At Camfil, we are not just air filter manufacturers; we are solution creators, providing products and services aimed at making Clean Air a Human Right. With a global footprint spanning 30 sites, including 2 UK locations, we’ve built a legacy of excellence and reliability. Across the world, our 6000 strong team is passionate about pushing boundaries, creating cutting-edge products, and shaping the future.
Mission
We envision a world where Clean Air is a Human Right, and where quality and craftsmanship converge seamlessly. Our mission is to deliver solutions that combine clean air with energy efficiency in a sustainable and profitable way.
Role Overview
Based at our offices in Haslingden, Lancashire, we are seeking to appoint a proactive and customer-focused Customer Services Representative to act as the primary point of contact for our customers across all aspects of service and customer care. Working in a small team you will act as the primary representative regarding communication to the Customer for all aspects of service and Customer Care. If you are customer-focused and want to make an impact, keep reading!
Responsibilities
- Preparing of quotations.
- Processing orders.
- Handling Customers queries.
- Raising Credit notes.
- Develop and maintain appropriate product knowledge.
- Complete understanding of pricing.
- Act as the main point of contact for customer accounts and enquiries.
- Basic Product Knowledge.
Requirements
- Be proficient with a range of Microsoft applications.
- Intermediate to high level of ability in Excel.
- Strong interpersonal and communication skills.
- Good numeracy skills.
- Ability to work under pressure and meet deadlines.
- Highly motivated with the ability to work with little supervision.
- Be an excellent communicator and have an ability to deal with all internal and external customers.
- Attention to detail is essential.
- Knowledge of D365.
Hours of Work
8.30am to 5.30pm Monday to Thursday and 8.30am to 3.30pm on Friday. On occasion there may be a need to work extra hours depending on job demands.
Ready to Join
We don’t just sell products; we create value-based solutions. Join us and be part of our future.
Customer Service in Haslingden employer: Camfil
Contact Detail:
Camfil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Haslingden
✨Tip Number 1
Get to know the company inside out! Research Camfil's mission and values, especially their commitment to clean air. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Representative, you'll need to be an excellent communicator. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your tech skills! Brush up on your Microsoft applications and Excel abilities, as these are crucial for the role. Maybe even create a mock order processing scenario to demonstrate your proficiency during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Camfil team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service in Haslingden
Some tips for your application 🫡
Show Your Passion for Clean Air: When writing your application, let us know why you care about clean air and how it aligns with our mission. A personal touch can really make your application stand out!
Highlight Your Customer Service Skills: Make sure to showcase your experience in customer service. We want to see how you've handled queries and built relationships with customers in the past. Use specific examples to illustrate your skills!
Be Detail-Oriented: Attention to detail is key in this role. Double-check your application for any typos or errors, and ensure that all required information is included. A polished application reflects your professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Camfil
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Understand Camfil's mission of making Clean Air a Human Right and how their products contribute to that goal. This will show your genuine interest in the company and its values.
✨Show Off Your Communication Skills
As a Customer Services Representative, strong communication is key. Prepare examples of how you've effectively handled customer queries or resolved issues in the past. This will demonstrate your ability to connect with customers and provide excellent service.
✨Excel at Excel
Since proficiency in Excel is a requirement, be ready to discuss your experience with it. You might even want to practice some common functions or scenarios that could come up in the role. This will help you stand out as a candidate who can hit the ground running.
✨Stay Calm Under Pressure
The job may involve working under pressure, so think of times when you've successfully managed tight deadlines or high-stress situations. Sharing these experiences will highlight your ability to maintain composure and deliver results when it matters most.
