At a Glance
- Tasks: Be the go-to person for customer queries and support in a dynamic team.
- Company: Join Camfil, a leader in clean air solutions with a global presence.
- Benefits: Enjoy competitive pay, supportive work culture, and opportunities for growth.
- Other info: Work hours are Monday to Friday, with a friendly team atmosphere.
- Why this job: Make a difference by helping customers breathe cleaner air every day.
- Qualifications: Strong communication skills and proficiency in Microsoft applications required.
The predicted salary is between 20250 - 24750 £ per year.
For more than half a century, Camfil has been helping people breathe cleaner air.
As a leading manufacturer of premium clean air solutions, we provide commercial and industrial systems for air filtration and air pollution control that improve worker and equipment productivity, minimise energy use and benefit human health and the environment.
Camfil UK has 2 production sites based in Lancashire and Kent.
Globally, the Camfil group employs over 6000 people and has headquarters in Stockholm, Sweden.
We are now seeking someone to work in our customer services department based at our Haslingden site.
Role Overview
Working in a small team you will act as the primary representative regarding communication to the Customer for all aspects of service and Customer Care.
Responsibilities
- Preparing of quotations.
- Processing orders.
- Develop and maintain appropriate product knowledge.
- Complete understanding of pricing.
- Act as the main point of contact for customer accounts and enquiries.
- Basic Product Knowledge.
Requirements
- Be proficient with a range of Microsoft applications.
- Intermediate to high level of ability in Excel.
- Strong interpersonal and communication skills.
- Ability to work under pressure and meet deadlines.
- Highly motivated with the ability to work with little supervision.
- Be an excellent communicator and have an ability to deal with all internal and external customers.
- Attention to detail is essential.
- Knowledge of D365.
- Hours of work
8.30am to 5.30pm Monday to Thursday and 8.30am to 3.30pm on Friday.
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Customer Service in Haslingden employer: Camfil UK
At Camfil, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Gillingham where innovation meets sustainability. Our commitment to employee growth is evident through comprehensive training and development programmes, fostering a culture of collaboration and continuous improvement. Join us to be part of a team that not only values your contributions but also prioritises your well-being and professional advancement in the clean air solutions industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Haslingden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Camfil UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Camfil UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service in Haslingden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Camfil UK:Your cover letter is your chance to shine! Tell us why you want to work at Camfil UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Camfil UK!
How to prepare for a job interview at Camfil UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
