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For Companies At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic team environment.
- Company: Join Camfil, a leader in clean air solutions with a global presence.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Why this job: Make a difference by helping customers access clean air solutions.
- Qualifications: Strong communication skills and proficiency in Microsoft applications required.
- Other info: Flexible working hours with potential for extra hours based on demand.
The predicted salary is between 30000 - 48000 £ per year.
At Camfil, we are not just air filter manufacturers; we are solution creators, providing products and services aimed at making Clean Air a Human Right. With a global footprint spanning 30 sites, including 2 UK locations, we have built a legacy of excellence and reliability. Our mission is to deliver solutions that combine clean air with energy efficiency in a sustainable and profitable way.
Based at our offices in Haslingden, Lancashire, we are seeking to appoint a proactive and customer-focused Customer Services Representative.
Role Overview
Working in a small team you will act as the primary representative regarding communication to the Customer for all aspects of service and Customer Care.
Responsibilities
- Preparing of quotations.
- Processing orders.
- Develop and maintain appropriate product knowledge.
- Complete understanding of pricing.
- Act as the main point of contact for customer accounts and enquiries.
- Basic Product Knowledge.
Requirements
- Be proficient with a range of Microsoft applications.
- Intermediate to high level of ability in Excel.
- Strong interpersonal and communication skills.
- Ability to work under pressure and meet deadlines.
- Highly motivated with the ability to work with little supervision.
- Be an excellent communicator and have an ability to deal with all internal and external customers.
- Attention to detail is essential.
- Knowledge of D365.
Hours of work
8.30am to 5.30pm Monday to Thursday and 8.30am to 3.30pm on Friday. On occasion there may be a need to work extra hours depending on job demands.
Ready to join our team? We would love to hear from you.
Customer Service employer: Camfil UK
Contact Detail:
Camfil UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company inside out! Research Camfil's mission and values, especially their commitment to clean air. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Representative, you'll need to be an excellent communicator. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your tech skills! Brush up on your Microsoft applications and Excel abilities. Maybe even prepare a quick demo of how you can use these tools to improve customer service efficiency during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Camfil. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Show Your Passion for Clean Air: When you're writing your application, let your enthusiasm for clean air and customer service shine through. We want to see how you connect with our mission of making Clean Air a Human Right!
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and any specific skills that match the job description. We love seeing how your background aligns with what we do at Camfil!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication reflects the strong interpersonal skills we're looking for.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our team.
How to prepare for a job interview at Camfil UK
✨Know Your Stuff
Before the interview, make sure you brush up on your product knowledge. Understand Camfil's mission and how their products contribute to clean air solutions. This will show that you're genuinely interested in the company and its goals.
✨Excel at Excel
Since the role requires proficiency in Microsoft applications, especially Excel, be prepared to discuss your experience with it. Maybe even practice a few Excel tasks beforehand so you can confidently demonstrate your skills if asked.
✨Communication is Key
As a Customer Services Representative, strong communication skills are essential. Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will help you illustrate your interpersonal skills during the interview.
✨Stay Calm Under Pressure
The job mentions working under pressure, so be ready to discuss how you manage stress and meet deadlines. Share specific instances where you thrived in a fast-paced environment, showcasing your ability to stay focused and deliver results.
