At a Glance
- Tasks: Engage with customers, handle enquiries, and support donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation and be part of lifesaving research efforts.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible hours available; perfect for students looking to volunteer.
- Why this job: Make a real difference while gaining valuable experience and skills.
- Qualifications: Must be calm, collected, and enjoy chatting with people.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they’re all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits:
- A 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
This role is available at various times on the following days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday.
Telephone & Administration Volunteer (Homestore) in West Bromwich employer: Camerontoll
The British Heart Foundation is an exceptional employer, offering a rewarding volunteering experience that directly contributes to lifesaving research in heart and circulatory diseases. With a supportive work culture, flexible hours, and numerous benefits such as discounts on shop goods and access to training, volunteers can grow personally and professionally while making a significant impact in their community. Join us at our friendly charity shop, where your efforts will help improve the lives of families affected by these conditions.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer (Homestore) in West Bromwich
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. Understanding their work will help you connect with the team and show your genuine interest during conversations.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers, try role-playing with friends or family. This will help you feel more confident and calm when handling enquiries.
✨Tip Number 3
Be proactive! When you apply through our website, don’t just wait for a response. Follow up with a friendly email or call to express your enthusiasm for the role and ask about the next steps.
✨Tip Number 4
Show your personality! During any face-to-face interactions, let your friendly nature shine through. Being approachable and warm can make a huge difference in how you’re perceived by the team and customers.
We think you need these skills to ace Telephone & Administration Volunteer (Homestore) in West Bromwich
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering and how you can contribute to our team.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant skills and experiences. We’re looking for calm and collected individuals who enjoy chatting on the phone, so mention any past experiences that showcase these qualities!
Keep It Clear and Concise:While we love a good story, keep your application straightforward and to the point. Use clear language and avoid jargon to ensure we can easily understand your passion for the role and what you bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the info you need about the role and our charity there!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Communication Skills
Since this role involves a lot of phone and face-to-face interactions, practice speaking clearly and confidently. You might want to role-play common scenarios with a friend, like answering customer queries or explaining the Gift Aid scheme, to get comfortable with the types of conversations you'll be having.
✨Show Your Team Spirit
Emphasise your ability to work well in a team during the interview. Share examples of how you've collaborated with others in previous roles or volunteer experiences. This will demonstrate that you're ready to support the shop team and contribute positively to the volunteer environment.
✨Be Ready for Practical Questions
Expect questions about how you would handle specific situations, such as dealing with a difficult customer or managing multiple enquiries at once. Think of examples from your past experiences that showcase your problem-solving skills and calmness under pressure, as these are key traits for this busy front-of-house role.
