At a Glance
- Tasks: Assist customers with enquiries and manage donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation, funding lifesaving research for heart and circulatory diseases.
- Benefits: Enjoy discounts on goods, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible hours available; perfect for students looking to volunteer and gain references.
- Why this job: Make a real difference while gaining valuable experience and skills in a supportive environment.
- Qualifications: Must be calm, friendly, and able to communicate effectively; no prior experience needed.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Telephone and Administration Volunteer (Home and Fashion Superstore) employer: Camerontoll
The British Heart Foundation is an exceptional employer for those looking to make a meaningful impact in the community. As a Telephone and Administration Volunteer at our Home and Fashion Superstore, you will be part of a supportive team dedicated to funding vital research into heart and circulatory diseases. Enjoy flexible volunteering hours, access to training and development opportunities, and exclusive discounts while contributing to a cause that truly changes lives.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone and Administration Volunteer (Home and Fashion Superstore)
✨Tip Number 1
Get to know the charity's mission and values. When you chat with them, show that you're genuinely passionate about their cause. It’ll help you connect better and stand out from the crowd!
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries, a little role-play with a friend can help you feel more confident. Remember, being calm and collected is key!
✨Tip Number 3
Be proactive during your volunteering. If you see something that needs doing, jump in! This shows initiative and that you’re ready to contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic volunteers like you!
We think you need these skills to ace Telephone and Administration Volunteer (Home and Fashion Superstore)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous volunteer work or customer service roles that relate to the Telephone and Administration Volunteer position – it’ll make you stand out!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and avoid jargon. This will help us understand your qualifications and motivations without getting lost in the details.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Communication Skills
Since this role involves a lot of phone and face-to-face interactions, practice speaking clearly and confidently. You might want to role-play common scenarios with a friend, like handling customer enquiries or explaining the Gift Aid scheme, to get comfortable with the types of conversations you'll be having.
✨Show Your Team Spirit
This position is all about teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you’ve supported colleagues or contributed to a positive team environment, as this will demonstrate that you’re a great fit for their friendly shop team.
✨Be Ready for Practical Questions
Expect questions that assess your organisational skills and ability to handle busy situations. Think of examples from your past where you successfully managed multiple tasks or dealt with challenging customers, as these will showcase your suitability for the fast-paced front of house role.
