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- Tasks: Assist customers with enquiries and arrange donation collections in a friendly charity shop.
- Company: Join the British Heart Foundation, funding lifesaving research for heart and circulatory diseases.
- Benefits: Enjoy discounts on goods, free support, training opportunities, and travel expense reimbursement.
- Other info: Flexible volunteering hours available; must be 17 or older.
- Why this job: Make a real difference while gaining valuable experience and skills in a supportive environment.
- Qualifications: Calm, collected individuals who enjoy chatting and helping others.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease.
Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team. Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store.
With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
Telephone & Administration Volunteer (Homestore) employer: Camerontoll
Contact Detail:
Camerontoll Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone & Administration Volunteer (Homestore)
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. When you understand what we do, you can show genuine enthusiasm during your conversations, making a great impression.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers, it’s important to sound friendly and approachable. Try role-playing with a friend to get comfortable with common enquiries.
✨Tip Number 3
Be proactive! If you see an opportunity to help or improve something in the shop, don’t hesitate to speak up. Showing initiative can really set you apart from other volunteers.
✨Tip Number 4
Apply through our website! It’s the easiest way to get started with us. Plus, you’ll find all the info you need about the role and how you can make a difference in our community.
We think you need these skills to ace Telephone & Administration Volunteer (Homestore)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application: Make sure to highlight any relevant experience or skills that relate to the role. Whether it’s customer service or administration, we love seeing how your background fits with what we do!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at Camerontoll
✨Know the Cause
Before your interview, take some time to understand the charity's mission and the impact of their work. Familiarise yourself with heart and circulatory diseases, as well as how volunteering contributes to funding research. This knowledge will show your genuine interest and commitment.
✨Practice Your Communication Skills
Since this role involves chatting on the phone and dealing with face-to-face enquiries, practice your communication skills. Try role-playing with a friend or family member to get comfortable with answering questions and providing information clearly and confidently.
✨Be Ready for Scenarios
Think about potential scenarios you might encounter in the role, such as handling a difficult customer or managing multiple enquiries at once. Prepare some responses or strategies for these situations to demonstrate your problem-solving skills during the interview.
✨Show Your Team Spirit
This position is all about teamwork, so be sure to highlight any previous experience working in a team environment. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for being part of a friendly volunteer team.