At a Glance
- Tasks: Engage with customers, handle enquiries, and support donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation, funding vital research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible hours, perfect for students looking to contribute to a meaningful cause.
- Why this job: Make a real difference while gaining valuable experience and skills in a friendly environment.
- Qualifications: Calm, collected individuals who enjoy chatting and helping others.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Telephone & Administration Volunteer employer: Camerontoll
Camerontoll in Fareham is an excellent employer for those looking to make a meaningful impact while gaining valuable skills. As a volunteer, you'll enjoy a supportive and friendly work culture, with flexible shifts that accommodate your schedule, alongside opportunities for personal development and discounts on store goods. Join us in our mission to support life-saving research into heart and circulatory diseases, and be part of a community that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer
✨Tip Number 1
Get to know the charity! Familiarise yourself with their mission and values. When you chat with them, show that you understand their work in heart and circulatory diseases. It’ll make you stand out as someone who genuinely cares.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries, it’s crucial to sound calm and collected. Try role-playing with a friend to get comfortable with answering questions and providing information.
✨Tip Number 3
Be proactive during your volunteering! Don’t just wait for tasks; ask how you can help more. This shows initiative and makes a great impression on the team, plus it helps you learn more about the charity's operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and any upcoming volunteer opportunities right there.
We think you need these skills to ace Telephone & Administration Volunteer
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application:Make sure to highlight any relevant experience or skills that relate to the role. Whether it's customer service or administration, we love seeing how your background fits with what we do!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos. A tidy application shows you care!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, it’s a good idea to practice speaking clearly and confidently over the phone. You could even role-play with a friend to simulate common enquiries you might receive, which will help you feel more prepared and relaxed during the actual interview.
✨Show Your Team Spirit
This position is all about teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you’ve supported colleagues or contributed to a positive team environment, as this will demonstrate that you’re a great fit for their volunteer team.
✨Be Ready for Situational Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing multiple tasks at once. Think of relevant examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
