At a Glance
- Tasks: Assist customers with enquiries and arrange donation collections in a busy charity shop.
- Company: Join a leading charity dedicated to funding lifesaving heart research.
- Benefits: Enjoy discounts on goods, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible volunteering hours in a supportive team environment.
- Why this job: Make a real difference while gaining valuable experience and skills.
- Qualifications: Must be calm, friendly, and able to communicate effectively.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Responsibilities- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Telephone & Administration Volunteer (Homestore) in Stafford employer: Camerontoll
As a Telephone & Administration Volunteer at our charity shop, you will be part of a dedicated team that plays a vital role in funding lifesaving research into heart and circulatory diseases. Our inclusive and supportive work culture encourages personal growth and offers flexible volunteering hours, making it easy for you to contribute meaningfully while enjoying benefits like discounts on goods and access to training opportunities. Join us in making a difference in the lives of families affected by these conditions, all within a friendly and welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer (Homestore) in Stafford
✨Tip Number 1
Get to know the charity's mission and values. When you chat with us, show that you understand what we do and why it matters. This will help you connect with the team and demonstrate your passion for our cause.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, try role-playing with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be proactive during your volunteering. If you see something that needs doing, jump in! Showing initiative can really impress the team and make a big difference in our shop.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and how you can contribute to our lifesaving work.
We think you need these skills to ace Telephone & Administration Volunteer (Homestore) in Stafford
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application:Make sure to read the job description carefully and highlight any relevant experience or skills you have. Whether it's dealing with enquiries or handling admin tasks, show us how you fit the role!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s super easy and ensures your application lands right in our hands!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, it’s a good idea to practice speaking clearly and confidently over the phone. You could even ask a friend to role-play common customer enquiries to get comfortable with the format.
✨Show Your Team Spirit
This position is all about teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you’ve supported colleagues or contributed to a team goal, as this will demonstrate your collaborative nature.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations, like dealing with a difficult customer or managing multiple enquiries at once. Think through these scenarios beforehand and prepare your responses to show that you can stay calm and collected under pressure.
