At a Glance
- Tasks: Assist customers with enquiries and manage donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation, funding vital research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and support while making a difference.
- Other info: Flexible volunteering hours with a supportive team environment.
- Why this job: Be part of a team that directly impacts lives through lifesaving research.
- Qualifications: Friendly, calm, and able to communicate well with others.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease.
Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team. Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
Telephone and Administration Volunteer (Homestore) - Retail in Southampton employer: Camerontoll
The British Heart Foundation is an exceptional employer for those looking to make a meaningful impact in the community through volunteering. With a supportive and inclusive work culture, volunteers enjoy flexible hours, comprehensive training opportunities, and various benefits such as discounts on shop goods and reimbursement of travel expenses. Joining our team not only allows you to contribute to lifesaving research but also provides a rewarding experience in a friendly charity environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone and Administration Volunteer (Homestore) - Retail in Southampton
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. When you understand what we stand for, you can tailor your conversations and show genuine enthusiasm during your volunteer role.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact for customers, it’s crucial to sound friendly and approachable. Try role-playing with a friend to get comfortable with handling enquiries and providing information.
✨Tip Number 3
Be proactive! Don’t wait for tasks to come to you. If you see a customer needing help or a task that needs doing, jump in! This shows initiative and makes a big difference in our busy environment.
✨Tip Number 4
Apply through our website! It’s the easiest way to get started with us. Plus, you’ll find all the info you need about the role and how you can contribute to our lifesaving work.
We think you need these skills to ace Telephone and Administration Volunteer (Homestore) - Retail in Southampton
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering and how you can contribute to our team.
Tailor Your Application:Make sure to read the job description carefully and highlight any relevant experience or skills you have. Whether it’s dealing with enquiries or handling admin tasks, show us how your background fits the role!
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your sentences short and to the point. This makes it easier for us to see why you’d be a great fit for our volunteer team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of phone and face-to-face interaction, practice speaking clearly and confidently. You might want to role-play common scenarios with a friend, like handling enquiries or explaining the Gift Aid scheme, to get comfortable with the types of conversations you'll be having.
✨Show Your Team Spirit
Emphasise your ability to work well in a team during the interview. Share examples from past experiences where you've collaborated effectively with others, as this role requires support from the charity shop team. Highlighting your teamwork skills will demonstrate that you're a good fit for their friendly environment.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and how you handle busy situations. Think of examples where you've successfully managed multiple tasks or dealt with challenging customers. This will show that you're calm and collected, just what they’re looking for in a volunteer.
