At a Glance
- Tasks: Assist customers with enquiries and arrange donation collections in a friendly charity shop.
- Company: Join the British Heart Foundation, funding lifesaving research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and support while making a difference.
- Other info: Flexible hours available; perfect for students looking to gain experience.
- Why this job: Be part of a team that helps fund vital research and supports families in need.
- Qualifications: Must be calm, collected, and enjoy chatting with people.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease.
Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team. Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
This role is available at various times on the following days: Monday, Wednesday, Friday, Saturday.
Telephone and Administration Volunteer (Homestore) - Retail in Sheffield employer: Camerontoll
The British Heart Foundation is an exceptional employer for those looking to make a meaningful impact in the community through volunteering. With a supportive and inclusive work culture, volunteers enjoy flexible hours, comprehensive training opportunities, and various benefits including discounts on shop goods and reimbursement of travel expenses. Joining our team not only allows you to contribute to lifesaving research but also provides a rewarding experience in a friendly charity environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone and Administration Volunteer (Homestore) - Retail in Sheffield
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. When you understand what we stand for, you can tailor your conversations and show genuine enthusiasm during your volunteer role.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact, it’s crucial to sound friendly and approachable. Try role-playing with friends or family to get comfortable with handling different types of enquiries.
✨Tip Number 3
Be proactive! Don’t wait for tasks to come to you. If you see a customer needing help or a task that needs doing, jump in! This shows initiative and makes a big difference in our busy environment.
✨Tip Number 4
Apply through our website! It’s the easiest way to get started with us. Plus, you’ll find all the info you need about the role and how you can make an impact as a Telephone and Administration Volunteer.
We think you need these skills to ace Telephone and Administration Volunteer (Homestore) - Retail in Sheffield
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to know who you are and what makes you tick. Don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application:Make sure to read the job description carefully and highlight any relevant experience or skills you have. Whether it's dealing with enquiries or handling admin tasks, show us how you fit the bill!
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your sentences short and to the point. This helps us understand your qualifications quickly and easily.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in the role.
✨Practice Your Phone Etiquette
Since this role involves a lot of phone communication, practice speaking clearly and confidently over the phone. You might even want to do a mock call with a friend to get comfortable with handling enquiries and providing information.
✨Showcase Your Administration Skills
Be prepared to discuss your experience with administration tasks. Highlight any relevant skills, such as using online systems or managing enquiries, and be ready to give examples of how you've successfully completed similar tasks in the past.
✨Emphasise Your Team Spirit
This role is all about teamwork, so make sure to express your ability to work well with others. Share examples of how you've collaborated in previous roles or volunteer experiences, and demonstrate your enthusiasm for being part of a friendly team.
