At a Glance
- Tasks: Engage with customers via phone and in-store, handling enquiries and arranging donations.
- Company: Join a leading charity dedicated to funding lifesaving heart research.
- Benefits: Enjoy discounts on goods, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible hours in a supportive team environment with opportunities for recognition.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Friendly attitude and good communication skills; must be 17 or older.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Responsibilities:- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Telephone & Administration Volunteer in Scunthorpe employer: Camerontoll
As a volunteer with our charity, you will be part of a dedicated team that plays a crucial role in funding vital research into heart and circulatory diseases. Our inclusive and supportive work culture ensures that every volunteer feels valued, with opportunities for personal growth through training and development. Located in a friendly charity shop environment, you'll enjoy benefits such as discounts on goods, reimbursement of travel expenses, and access to confidential support, making this a rewarding experience for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer in Scunthorpe
✨Tip Number 1
Get to know the charity inside out! Familiarise yourself with their mission and values. This will help you connect with the team and show your genuine interest during any conversations.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers, it’s a good idea to rehearse how you’d handle different enquiries. Being calm and collected on the phone is key!
✨Tip Number 3
Be proactive! Don’t wait for opportunities to come to you. Reach out to the charity shop team and express your enthusiasm for volunteering. Show them you’re ready to jump in and help out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use the online systems we have in place.
We think you need these skills to ace Telephone & Administration Volunteer in Scunthorpe
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application:Make sure to highlight any relevant experience or skills that relate to the role. Whether it’s customer service or admin tasks, we love seeing how your background fits with what we do!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get the ball rolling on your volunteering journey with us.
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, it’s a good idea to practice speaking clearly and confidently over the phone. You could even role-play with a friend to simulate common enquiries you might receive, which will help you feel more prepared and relaxed during the actual interview.
✨Showcase Your Administration Skills
Be ready to discuss any previous experience you have with administration tasks. Highlight your attention to detail and ability to handle multiple tasks at once, as these are crucial for managing enquiries and processing collection requests efficiently.
✨Emphasise Your Team Spirit
This role is all about teamwork, so be sure to share examples of how you've successfully worked with others in the past. Whether it's collaborating in a volunteer setting or in a previous job, demonstrating your ability to support and communicate with a team will make you stand out.
