At a Glance
- Tasks: Assist customers with enquiries and manage donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation, funding vital research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and support while making a difference.
- Other info: Flexible hours available; perfect for students looking to gain experience.
- Why this job: Be part of a team that directly impacts lives and supports lifesaving research.
- Qualifications: Must be calm, friendly, and able to communicate effectively; age 17+ required.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease.
Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team. Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
Telephone and Administration Volunteer (Homestore) - Retail in Scotland employer: Camerontoll
The British Heart Foundation is an exceptional employer for those looking to make a meaningful impact in the community through volunteering. With a supportive and inclusive work culture, volunteers enjoy flexible hours, comprehensive training opportunities, and various benefits such as discounts on shop goods and reimbursement of travel expenses. Joining our team not only allows you to contribute to lifesaving research but also provides a rewarding experience in a friendly charity environment.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone and Administration Volunteer (Homestore) - Retail in Scotland
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. This will help you connect with the team and show your genuine interest during conversations.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries, try role-playing with a friend. This will boost your confidence and help you sound calm and collected when chatting with customers.
✨Tip Number 3
Be proactive! When you apply through our website, follow up with a friendly email or call. It shows you're keen and ready to jump in and help out!
✨Tip Number 4
Show your personality! During any interviews or chats, let your enthusiasm shine through. We love volunteers who are passionate about making a difference in the community.
We think you need these skills to ace Telephone and Administration Volunteer (Homestore) - Retail in Scotland
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and why you’re passionate about volunteering with us.
Tailor Your Application:Make sure to read the job description carefully and highlight any relevant experience or skills you have. Whether it’s dealing with enquiries or handling admin tasks, show us how your background fits the role of Telephone and Administration Volunteer.
Keep It Clear and Concise:We appreciate a well-structured application! Keep your sentences clear and to the point. Avoid jargon and make sure we can easily see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re keen to join our volunteer family!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of phone and face-to-face interactions, practice speaking clearly and confidently. You might want to role-play common scenarios with a friend, like handling enquiries or explaining the Gift Aid scheme, to get comfortable with the types of conversations you'll be having.
✨Show Your Team Spirit
Emphasise your ability to work well in a team during the interview. Share examples from past experiences where you've collaborated effectively with others, as this role requires support from the charity shop team. Highlighting your teamwork skills will demonstrate that you're a good fit for their friendly environment.
✨Be Ready for Practical Questions
Expect questions that assess your organisational skills and ability to handle multiple tasks. Think about how you would manage phone calls, online requests, and face-to-face enquiries all at once. Prepare specific examples that showcase your ability to stay calm and collected under pressure.
