At a Glance
- Tasks: Assist customers with enquiries and arrange donation collections in a busy charity shop.
- Company: Join the British Heart Foundation, funding lifesaving research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and support while making a difference.
- Other info: Flexible hours, perfect for students looking to gain experience.
- Why this job: Be part of a friendly team and help improve lives through vital research.
- Qualifications: Calm, collected individuals who enjoy chatting and helping others.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they are all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
Telephone & Administration Volunteer (Homestore) in Rhyl employer: Camerontoll
The British Heart Foundation is an exceptional employer for volunteers, offering a supportive and inclusive work culture where your contributions directly impact lifesaving research. Located in a friendly charity shop environment, you will enjoy flexible volunteering hours, access to training and development opportunities, and various discounts on goods, all while being part of a dedicated team committed to making a difference in the lives of those affected by heart and circulatory diseases.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer (Homestore) in Rhyl
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. When you understand what we stand for, you can tailor your conversations and show genuine enthusiasm during your volunteering role.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact for customers, it’s crucial to sound calm and collected. Try role-playing with friends or family to get comfortable with handling enquiries.
✨Tip Number 3
Be proactive! Don’t wait for tasks to come to you. If you see a customer needing help or a task that needs doing, jump in! This shows initiative and makes a big difference in our busy shop environment.
✨Tip Number 4
Apply through our website! It’s the easiest way to get involved with us. Plus, you’ll find all the info you need about the role and how you can contribute to lifesaving research while gaining valuable experience.
We think you need these skills to ace Telephone & Administration Volunteer (Homestore) in Rhyl
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application:Make sure to highlight any relevant experience you have, especially if it involves customer service or administration. We love seeing how your skills can help us in our mission to fund lifesaving research.
Keep It Clear and Concise:While we appreciate a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Camerontoll
✨Know the Cause
Before your interview, take some time to understand the charity's mission and the impact of their work. Familiarise yourself with heart and circulatory diseases, as well as how your role as a Telephone & Administration Volunteer contributes to their goals. This knowledge will show your genuine interest and commitment.
✨Practice Your Communication Skills
Since this role involves chatting on the phone and dealing with face-to-face enquiries, practice your communication skills. Role-play common scenarios you might encounter, such as answering questions about donations or explaining the Gift Aid scheme. Being calm and collected will help you shine during the interview.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples from past experiences where you've collaborated effectively with others. The charity shop team will rely on your support, so demonstrating that you're a team player will be key to making a great impression.
✨Ask Thoughtful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training opportunities available or how the team measures success in their roles. Asking questions shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
