At a Glance
- Tasks: Engage with customers, handle enquiries, and support donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation, funding vital research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible hours available; perfect for students looking to contribute to a meaningful cause.
- Why this job: Make a real difference while gaining valuable experience and skills in a friendly environment.
- Qualifications: Must be calm, collected, and enjoy chatting with people; no prior experience needed.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Telephone & Administration Volunteer in Poole employer: Camerontoll
Volunteering with the British Heart Foundation offers a rewarding opportunity to contribute to lifesaving research while being part of a supportive and friendly team. Our inclusive work culture encourages personal growth through training and development, and volunteers enjoy unique benefits such as discounts on shop goods and access to confidential support services. Join us in making a meaningful impact in the fight against heart and circulatory diseases in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer in Poole
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. Understanding their work will help you connect better during your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers, it’s a good idea to rehearse how you’d handle different enquiries. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be proactive! When you apply through our website, don’t just wait for a response. Follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Show your personality! During any interviews or chats, let your calm and collected nature shine through. Being personable can make a huge difference in how you’re perceived as a potential volunteer.
We think you need these skills to ace Telephone & Administration Volunteer in Poole
Some tips for your application 🫡
Show Your Passion:Let us know why you're excited about volunteering with our charity. Share your connection to heart and circulatory diseases, or simply express your desire to make a difference. A personal touch can really make your application stand out!
Tailor Your Application:Make sure to customise your application to highlight the skills that match the role. If you’re calm and collected on the phone, mention it! We want to see how your experience aligns with what we do.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Telephone & Administration Volunteer role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, it’s a good idea to practice speaking clearly and confidently over the phone. You could even role-play with a friend to simulate common enquiries you might receive, which will help you feel more prepared and at ease during the actual interview.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples from past experiences where you collaborated with others, especially in busy environments. This will demonstrate that you can thrive in the front-of-house role and contribute positively to the team dynamic.
✨Be Ready for Situational Questions
Prepare for questions that ask how you would handle specific situations, like dealing with a difficult customer or managing multiple tasks at once. Think of examples from your past that highlight your problem-solving skills and calmness under pressure, as these traits are essential for this role.
