At a Glance
- Tasks: Assist customers with enquiries and manage donation collections in a busy charity shop.
- Company: Join a leading charity dedicated to funding lifesaving heart research.
- Benefits: Enjoy discounts on goods, free support, training opportunities, and travel expense reimbursement.
- Other info: Flexible hours available; perfect for students looking to volunteer.
- Why this job: Make a real difference while gaining valuable experience in a friendly environment.
- Qualifications: Calm, collected individuals who enjoy chatting and helping others.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected and under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks:- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front-of-house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
- A 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
Availability: Monday, Wednesday, Friday, Sunday
Telephone & Administration Volunteer (Homestore) in Norwich employer: Camerontoll
Join our charity as a Telephone & Administration Volunteer and be part of a dedicated team that funds vital research into heart and circulatory diseases. We offer a supportive and inclusive work culture, with flexible volunteering hours, training opportunities, and the chance to make a real difference in the community. Enjoy benefits such as discounts on shop goods, reimbursement of travel expenses, and access to confidential support, all while contributing to lifesaving science.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer (Homestore) in Norwich
✨Tip Number 1
Get to know the charity's mission and values. When you chat with us, show that you understand what we do and why it matters. This will help you connect with the team and demonstrate your passion for our cause.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, try role-playing with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be proactive during your volunteering. If you see something that needs doing, jump in! Showing initiative can really impress the team and highlight your commitment to helping out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get your application noticed and ensures you’re in the loop about all the latest opportunities with us.
We think you need these skills to ace Telephone & Administration Volunteer (Homestore) in Norwich
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application:Make sure to read the job description carefully and highlight any relevant experience or skills you have. Whether it's dealing with enquiries or handling admin tasks, show us how you fit the role!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:To make things easier for both of us, please apply directly through our website. It’s straightforward and ensures your application lands in the right hands!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, it’s a good idea to practice speaking clearly and confidently over the phone. You could even role-play with a friend to simulate common enquiries you might receive, which will help you feel more prepared and relaxed during the actual interview.
✨Show Your Team Spirit
This position is all about teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you’ve supported colleagues or contributed to a positive team environment, as this will demonstrate that you’re a great fit for their friendly shop team.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. Think about how you would handle various customer enquiries or administrative tasks. Being able to articulate your thought process and problem-solving skills will show that you can thrive in a busy front-of-house role.
