At a Glance
- Tasks: Assist customers, handle enquiries, and support donation collections in a busy charity shop.
- Company: Join the British Heart Foundation, funding lifesaving research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible volunteering hours available; perfect for students looking to contribute.
- Why this job: Make a real difference while gaining valuable experience in a friendly environment.
- Qualifications: Must be calm, collected, and enjoy chatting with people.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Front Desk & Admin Volunteer - Help Fund Lifesaving Research in Margate employer: Camerontoll
Joining the British Heart Foundation as a Front Desk & Admin Volunteer offers a unique opportunity to contribute to lifesaving research while being part of a supportive and friendly team. Our inclusive work culture encourages personal growth through training and development, and volunteers enjoy benefits such as discounts on shop goods and reimbursement for travel expenses. Located in a vibrant community, this role allows you to make a meaningful impact while connecting with others who share your passion for helping those affected by heart and circulatory diseases.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Admin Volunteer - Help Fund Lifesaving Research in Margate
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. Understanding their work will help you connect with the team and show your genuine interest during conversations.
✨Tip Number 2
Practice your communication skills! Since this role involves chatting on the phone and face-to-face, try role-playing with a friend or family member. This will help you feel more confident when interacting with customers.
✨Tip Number 3
Be proactive! When you apply through our website, don’t just wait for a response. Follow up with a friendly email or call to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Show your flexibility! Highlight your availability in your conversations. The more flexible you are with your hours, the more valuable you’ll be to the team, making it easier for them to fit you in.
We think you need these skills to ace Front Desk & Admin Volunteer - Help Fund Lifesaving Research in Margate
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering and how you can contribute to our mission.
Tailor Your Application:Make sure to read the job description carefully and highlight any relevant experience or skills you have. Whether it's dealing with enquiries or handling admin tasks, show us how your background fits perfectly with what we’re looking for!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit for the Front Desk & Admin Volunteer role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our charity there!
How to prepare for a job interview at Camerontoll
✨Know the Cause
Before your interview, take some time to research the charity's mission and the specific heart and circulatory diseases they focus on. Understanding their work will not only show your genuine interest but also help you connect your skills to their needs.
✨Practice Your Communication Skills
Since this role involves a lot of face-to-face and phone interactions, practice your communication skills. Role-play common scenarios you might encounter, like handling enquiries or explaining the Gift Aid scheme. This will help you feel more confident during the interview.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples from past experiences where you collaborated with others to achieve a goal. This is crucial for a front desk role where teamwork is key to providing excellent service.
✨Be Ready for Practical Questions
Prepare for practical questions related to the tasks you'll be doing, such as managing donations or using online systems. Think about how you would handle busy periods and customer enquiries, and be ready to share your thought process during the interview.
