At a Glance
- Tasks: Be the friendly face and voice of our charity, helping with enquiries and donation collections.
- Company: Join a passionate charity dedicated to funding lifesaving heart research.
- Benefits: Enjoy discounts on shop goods, training opportunities, and support from Retail Trust.
- Other info: Flexible hours, friendly team, and a chance to contribute to vital research.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Must be calm, collected, and enjoy chatting with people.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Responsibilities:- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Volunteer Front Desk & Phone Admin in London employer: Camerontoll
Join our charity as a Volunteer Front Desk & Phone Admin and be part of a dedicated team that funds vital research into heart and circulatory diseases. We offer a supportive and inclusive work culture, with opportunities for personal growth through training and development, alongside benefits like discounts on shop goods and reimbursement of travel expenses. Volunteering with us not only allows you to make a meaningful impact in the community but also provides a friendly environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Front Desk & Phone Admin in London
✨Tip Number 1
Get to know the charity inside out! Familiarise yourself with their mission and values. This will help you connect with the team and show your genuine interest during any conversations.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries, it’s crucial to sound calm and collected. Try role-playing with a friend to boost your confidence before you step into the role.
✨Tip Number 3
Be proactive! Don’t wait for tasks to come to you. If you see something that needs doing, jump in and help out. This shows initiative and can really impress the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the charity there.
We think you need these skills to ace Volunteer Front Desk & Phone Admin in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for volunteering! Share why you want to join our team and how you can contribute to our mission of funding lifesaving research. A personal touch goes a long way!
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. If you've dealt with customers or handled admin tasks before, shout about it! We love seeing how your background fits the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us understand your strengths quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific diseases they focus on. Understanding their work will not only show your genuine interest but also help you connect your skills to their goals.
✨Practice Your Communication Skills
Since this role involves a lot of face-to-face and phone interactions, practice speaking clearly and confidently. You might want to role-play common scenarios with a friend, like answering phone enquiries or explaining the Gift Aid scheme.
✨Show Your Team Spirit
Emphasise your ability to work well in a team during the interview. Share examples of how you've collaborated with others in past roles or volunteer experiences, as this will highlight your fit for the supportive environment of the charity shop.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask the interviewer. This could be about the training opportunities available or how the team supports each other. It shows you're engaged and eager to learn more about the role and the organisation.
