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- Tasks: Engage with customers via phone and in-store, handling enquiries and arranging donations.
- Company: Join the British Heart Foundation, a charity making a real difference in heart health.
- Benefits: Enjoy discounts, training opportunities, and support while volunteering.
- Other info: Flexible hours available; perfect for students looking to contribute to a good cause.
- Why this job: Make a positive impact on lives while gaining valuable experience in a friendly environment.
- Qualifications: Must be calm, collected, and enjoy chatting with people.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they are all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
This role is available at various times on the following days:
- Saturday
- Sunday
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Telephone and Administration Volunteer (Homestore) - Retail in London employer: Camerontoll
Contact Detail:
Camerontoll Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone and Administration Volunteer (Homestore) - Retail in London
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. Understanding their work will help you connect with the team and show your genuine interest during conversations.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries, try role-playing with a friend. This will boost your confidence and help you sound calm and collected when chatting with customers.
✨Tip Number 3
Be proactive! When you apply through our website, don’t just wait for a response. Follow up with a friendly email or call to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Show your personality! During any interviews or chats, let your friendly nature shine through. Being approachable and warm can make a huge difference in landing that volunteer spot.
We think you need these skills to ace Telephone and Administration Volunteer (Homestore) - Retail in London
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering and how you can contribute to our team.
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant experience or skills you have. Whether it’s dealing with customers or handling admin tasks, we want to see how your background fits with what we’re looking for.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your sentences clear and to the point. This helps us understand your qualifications quickly and makes a great first impression.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in the role.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, it’s a good idea to practice speaking clearly and confidently over the phone. You could even role-play with a friend to simulate common enquiries you might receive, which will help you feel more prepared.
✨Show Your Team Spirit
This position is all about teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you’ve supported colleagues or contributed to a positive team environment, as this will resonate well with the interviewers.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations, like dealing with a difficult customer or managing multiple tasks at once. Think through these scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and calm demeanour.