At a Glance
- Tasks: Assist customers with enquiries and manage donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation, funding vital research for heart and circulatory diseases.
- Benefits: Enjoy discounts on goods, free support, training opportunities, and travel expense reimbursement.
- Why this job: Make a real difference while gaining valuable experience and skills in a friendly environment.
- Qualifications: Must be calm, collected, and enjoy chatting with people; volunteers must be 17 or older.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease.
Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team. Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store.
With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
Telephone and Administration Volunteer (Home and Fashion Superstore) in Kingston upon Hull employer: Camerontoll
The British Heart Foundation is an exceptional employer for those looking to make a meaningful impact in the community. As a Telephone and Administration Volunteer, you will be part of a supportive team dedicated to funding vital research into heart and circulatory diseases, all while enjoying flexible volunteering hours and a friendly work environment. With benefits such as discounts on shop goods, access to training, and reimbursement of travel expenses, this role offers a rewarding experience that contributes to lifesaving science.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone and Administration Volunteer (Home and Fashion Superstore) in Kingston upon Hull
✨Tip Number 1
Get to know the charity's mission and values. When you chat with them, show that you're genuinely passionate about their cause. It’ll help you connect better and stand out from the crowd!
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries, it’s crucial to sound calm and collected. Try role-playing with a friend to boost your confidence before the real deal.
✨Tip Number 3
Be proactive during your volunteering. If you see something that needs doing, jump in! This shows initiative and can really impress the team, making you a valuable asset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and how to get involved.
We think you need these skills to ace Telephone and Administration Volunteer (Home and Fashion Superstore) in Kingston upon Hull
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application:Make sure to highlight any relevant experience you have, especially if it involves customer service or administration. We love seeing how your skills can help us in our mission!
Keep It Clear and Concise:While we appreciate detail, make sure your application is easy to read. Use clear language and avoid jargon. We want to understand your passion for the role without getting lost in the details.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get you started on this exciting journey with our team.
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Communication Skills
Since this role involves a lot of phone and face-to-face interactions, practice speaking clearly and confidently. You might want to role-play common scenarios with a friend, like answering customer queries or explaining the Gift Aid scheme, to get comfortable with the types of conversations you'll be having.
✨Show Your Team Spirit
This position is all about teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you’ve supported colleagues or contributed to a positive team environment, as this will demonstrate that you’re a great fit for their friendly shop team.
✨Be Ready to Discuss Flexibility
Since volunteering can be flexible, think about your availability and be prepared to discuss it during the interview. Showing that you can adapt to the needs of the charity will make you a more appealing candidate, especially since they appreciate volunteers who can spare a few hours a week or occasionally.
