At a Glance
- Tasks: Engage with customers, handle enquiries, and support donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation, funding vital research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses while making a difference.
- Other info: Flexible hours, friendly environment, and recognition for your contributions.
- Why this job: Be part of a team that directly impacts lives and supports lifesaving research.
- Qualifications: Calm, collected individuals who enjoy chatting and helping others.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease.
Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team. Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store.
With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
Telephone & Administration Volunteer in Kent employer: Camerontoll
The British Heart Foundation is an exceptional employer for volunteers, offering a supportive and inclusive work culture where your contributions directly impact lifesaving research. Located in a friendly charity shop environment, you will enjoy flexible volunteering hours, access to training and development opportunities, and various discounts on goods, all while being part of a dedicated team committed to making a difference in the lives of those affected by heart and circulatory diseases.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer in Kent
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. Understanding their work will help you connect better during your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers, it’s a good idea to rehearse how you’d handle different enquiries. Role-play with a friend or family member to build your confidence and ensure you sound calm and collected.
✨Tip Number 3
Be proactive! When you apply through our website, don’t just wait for a response. Follow up with a friendly email or call to express your enthusiasm. It shows initiative and keeps you on their radar!
✨Tip Number 4
Show your personality! During any interviews or chats, let your genuine self shine through. The team is looking for volunteers who are not only capable but also friendly and approachable, so don’t hold back on your charm!
We think you need these skills to ace Telephone & Administration Volunteer in Kent
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application:Make sure to highlight any relevant experience or skills that relate to the role. Whether it’s customer service or admin tasks, we love seeing how your background fits with what we do!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get the ball rolling on your volunteering journey with us.
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Showcase Your Communication Skills
Since this role involves a lot of phone and face-to-face interactions, be prepared to demonstrate your communication skills. Practice answering common questions clearly and confidently, and think of examples where you've successfully handled enquiries or resolved issues in the past.
✨Be Ready for Role-Specific Scenarios
Think about the typical tasks mentioned in the job description, like dealing with enquiries and arranging collections. Prepare to discuss how you would approach these tasks, perhaps by sharing relevant experiences or how you would handle specific situations that may arise.
✨Express Your Passion for Volunteering
Let them know why you want to volunteer with this charity specifically. Share your passion for helping others and how you believe your contribution can make a difference. This enthusiasm can set you apart from other candidates and show that you're committed to their mission.
