At a Glance
- Tasks: Assist customers with enquiries and arrange donation collections in a friendly charity shop.
- Company: Join the British Heart Foundation and support lifesaving research.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible hours available; perfect for students looking to volunteer.
- Why this job: Make a real difference while gaining valuable experience in a supportive environment.
- Qualifications: Must be calm, collected, and enjoy chatting with people.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they’re all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease.
Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team. Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
This role is available at various times on the following days: Friday.
Friday Telephone and Administration Volunteer (Homestore) - Retail in Kent employer: Camerontoll
The British Heart Foundation is an exceptional employer, offering a rewarding volunteering experience that directly contributes to lifesaving research in heart and circulatory diseases. With a supportive and inclusive work culture, volunteers enjoy benefits such as discounts on shop goods, access to training and development, and reimbursement of reasonable travel expenses, all while making a meaningful impact in their community. Join us at our friendly charity shop, where your efforts will help improve the lives of families affected by these conditions.
StudySmarter Expert Advice🤫
We think this is how you could land Friday Telephone and Administration Volunteer (Homestore) - Retail in Kent
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. When you understand what we stand for, you can tailor your conversations and show genuine enthusiasm during your volunteer role.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact for customers, it’s crucial to sound friendly and approachable. Try role-playing with a friend to get comfortable with handling enquiries.
✨Tip Number 3
Be proactive! Don’t wait for tasks to come to you. If you see something that needs doing, jump in and help out. This shows initiative and makes a big difference in our busy shop environment.
✨Tip Number 4
Apply through our website! It’s the easiest way to get started with us. Plus, you’ll find all the info you need about the role and how you can contribute to our lifesaving work.
We think you need these skills to ace Friday Telephone and Administration Volunteer (Homestore) - Retail in Kent
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to know who you are and what makes you tick. Don’t be afraid to show your enthusiasm for the role and our mission.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Mention any relevant experience, especially if you've dealt with customers or handled admin tasks before. We love seeing how you can fit into our team!
Keep It Clear and Concise:We appreciate a straightforward application. Stick to the point and avoid fluff. Use clear language and structure your application well so we can easily see why you’d be a great fit for the Friday Telephone and Administration Volunteer role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re keen to join our volunteer team!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in the role.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, it’s a good idea to practice speaking clearly and confidently over the phone. You could even role-play with a friend to simulate common enquiries you might receive, which will help you feel more prepared.
✨Show Your Team Spirit
This position is all about teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you’ve supported colleagues or contributed to a positive team environment, as this will resonate well with the interviewers.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations, like dealing with a difficult customer or managing multiple tasks at once. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
