At a Glance
- Tasks: Engage with customers, handle enquiries, and support donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation and be part of lifesaving research efforts.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible hours available; perfect for students looking to volunteer.
- Why this job: Make a real difference while gaining valuable experience in a friendly environment.
- Qualifications: Great communication skills and a passion for helping others.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they are all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
This role is available at various times on the following days: Sunday, Friday.
Maximum volunteer group size for this opportunity: 2.
Telephone and Administration Volunteer (Homestore) - Retail in Ipswich employer: Camerontoll
The British Heart Foundation is an exceptional employer for those looking to make a meaningful impact in the community through volunteering. With a supportive and inclusive work culture, volunteers enjoy flexible hours, access to training and development opportunities, and various discounts, all while contributing to vital research that saves lives. Join us at our friendly charity shop, where your role as a Telephone and Administration Volunteer will not only enhance your skills but also help fund lifesaving science.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone and Administration Volunteer (Homestore) - Retail in Ipswich
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. When you understand what we stand for, you can show genuine enthusiasm during your conversations with us, making a great impression.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, try role-playing with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be proactive! If you see an opportunity to help out or suggest improvements during your volunteering, don’t hesitate to speak up. We love volunteers who take initiative and want to make a difference.
✨Tip Number 4
Apply through our website! It’s the easiest way to get started with us. Plus, it shows you're serious about joining our team and supporting our cause. We can't wait to hear from you!
We think you need these skills to ace Telephone and Administration Volunteer (Homestore) - Retail in Ipswich
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering and how you can contribute to our team.
Tailor Your Application:Make sure to read the job description carefully and highlight any relevant experience or skills you have. Whether it's dealing with customers or handling admin tasks, show us how your background fits the role!
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your sentences short and to the point. This makes it easier for us to see why you’d be a great fit for our volunteer team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in the role.
✨Practice Your Phone Etiquette
Since this role involves a lot of phone communication, practice speaking clearly and confidently over the phone. You might even want to do a mock call with a friend to get comfortable with handling enquiries and providing information about the Gift Aid scheme.
✨Show Your Team Spirit
This position is all about teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight any experience you have in customer service or administration, and emphasise your ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how volunteers are supported in their roles. This shows that you're engaged and eager to contribute to the charity’s mission.
