At a Glance
- Tasks: Engage with customers via phone and in-store, handling enquiries and arranging donations.
- Company: Join the British Heart Foundation, a charity making a real difference in health research.
- Benefits: Enjoy discounts on goods, training opportunities, and support for your volunteering journey.
- Other info: Flexible hours, perfect for students looking to contribute to a meaningful cause.
- Why this job: Make a positive impact while gaining valuable experience in a friendly environment.
- Qualifications: Great communication skills and a passion for helping others.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they are all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
Telephone and Administration Volunteer (Home and Fashion Superstore) in Hamilton employer: Camerontoll
The British Heart Foundation is an exceptional employer for those looking to make a meaningful impact in the community. As a Telephone and Administration Volunteer at our Home and Fashion Superstore, you will be part of a supportive team dedicated to funding vital research into heart and circulatory diseases. Enjoy flexible volunteering hours, access to training and development opportunities, and exclusive discounts while contributing to a cause that truly changes lives.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone and Administration Volunteer (Home and Fashion Superstore) in Hamilton
✨Tip Number 1
Get to know the charity's mission and values. When you chat with them, show that you're genuinely passionate about their cause. It’ll help you connect better and stand out from the crowd!
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries, a little role-play with a friend can help you feel more confident. Remember, being calm and collected is key!
✨Tip Number 3
Be proactive during your volunteering. If you see something that needs doing, jump in! This shows initiative and that you’re ready to contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic volunteers like you!
We think you need these skills to ace Telephone and Administration Volunteer (Home and Fashion Superstore) in Hamilton
Some tips for your application 🫡
Show Your Passion:Let us know why you're excited about volunteering with the British Heart Foundation. Share your enthusiasm for helping others and how you connect with our mission to fund lifesaving research.
Tailor Your Application:Make sure to customise your application to highlight relevant skills, especially those related to customer service and administration. We want to see how your experience aligns with the role of Telephone and Administration Volunteer.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon so we can easily understand your qualifications and motivations without any confusion.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a difference.
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Communication Skills
Since this role involves a lot of phone and face-to-face interactions, practice speaking clearly and confidently. You might want to role-play common scenarios with a friend, like handling customer enquiries or explaining the Gift Aid scheme, to get comfortable with the types of conversations you'll be having.
✨Show Your Team Spirit
This position is all about teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you’ve supported colleagues or contributed to a positive team environment, as this will demonstrate that you’re a great fit for their friendly shop team.
✨Be Ready for Practical Questions
Expect questions that assess your organisational skills and ability to handle busy situations. Think of examples from your past where you successfully managed multiple tasks or dealt with challenging customers, as these will showcase your suitability for the fast-paced front of house role.
