At a Glance
- Tasks: Assist customers, handle enquiries, and support donation collections at our charity shop.
- Company: Join the British Heart Foundation, a leading charity funding vital heart research.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible hours, supportive team, and a chance to contribute to lifesaving research.
- Why this job: Make a real difference in lives while gaining valuable experience and skills.
- Qualifications: Friendly attitude and good communication skills; must be 17 or older.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease.
Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team. Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Flexible Front Desk & Admin Volunteer for Heart Research employer: Camerontoll
Volunteering with the British Heart Foundation offers a rewarding opportunity to contribute to lifesaving research while being part of a supportive and inclusive team. Located in a friendly charity shop environment, volunteers enjoy flexible hours, access to training and development, and various discounts, all while making a significant impact on the lives of those affected by heart and circulatory diseases.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Front Desk & Admin Volunteer for Heart Research
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. When you understand what they stand for, you can tailor your conversations and show genuine enthusiasm during your volunteer role.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers face-to-face and over the phone, it’s crucial to be calm and collected. Try role-playing with friends or family to boost your confidence.
✨Tip Number 3
Be proactive! Don’t wait for tasks to come to you. If you see a customer needing help or a task that needs doing, jump in! This shows initiative and makes a great impression on the team.
✨Tip Number 4
Apply through our website! It’s the easiest way to get started with volunteering. Plus, you’ll find all the info you need about the role and how you can make a difference in the community.
We think you need these skills to ace Flexible Front Desk & Admin Volunteer for Heart Research
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to know who you are and what makes you tick. Don’t be afraid to show your enthusiasm for helping others and your passion for heart health.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Mention any relevant experience, especially if you've dealt with customers or handled admin tasks before. We love seeing how you can contribute to our mission!
Keep It Clear and Concise:While we appreciate a good story, keep your application straightforward. Use clear language and avoid jargon. This helps us understand your points quickly and makes it easier for us to see why you'd be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about volunteering with us right there!
How to prepare for a job interview at Camerontoll
✨Know the Cause
Before your interview, take some time to research the charity's mission and the specific heart and circulatory diseases they focus on. Understanding their work will not only show your genuine interest but also help you connect your skills to their needs.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled enquiries or resolved issues, whether face-to-face or over the phone.
✨Be Ready for Practical Scenarios
Expect to discuss how you would handle specific situations, like dealing with a difficult customer or managing multiple tasks at once. Practising these scenarios can help you feel more confident and articulate during the interview.
✨Highlight Your Flexibility
This position is all about being adaptable. Be sure to mention your availability and willingness to take on various tasks, as well as any previous experience in similar roles that required flexibility and teamwork.
