At a Glance
- Tasks: Engage with customers via phone and in-store, handling enquiries and arranging donations.
- Company: Join a leading charity dedicated to funding lifesaving heart research.
- Benefits: Enjoy discounts on goods, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible hours in a supportive team environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Friendly attitude and good communication skills; must be 17 or older.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Responsibilities:
- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Benefits:
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Telephone & Administration Volunteer in Clydebank employer: Camerontoll
As a volunteer with our charity, you will be part of a dedicated team that plays a crucial role in funding vital research into heart and circulatory diseases. Our inclusive and supportive work culture ensures that every volunteer feels valued, with opportunities for personal growth through training and development. Located in a friendly charity shop environment, you will enjoy benefits such as discounts on goods, reimbursement of travel expenses, and access to confidential support, making this a rewarding experience for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer in Clydebank
✨Tip Number 1
Get to know the charity inside out! Familiarise yourself with their mission and values. This will help you connect with the team and show your genuine interest during any conversations.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries, it’s crucial to sound calm and collected. Try role-playing with a friend to boost your confidence before you dive in.
✨Tip Number 3
Be proactive! Don’t wait for opportunities to come to you. Reach out to the charity shop team and express your enthusiasm to help. They’ll appreciate your initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and how you can make a difference.
We think you need these skills to ace Telephone & Administration Volunteer in Clydebank
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application:Make sure to highlight any relevant experience or skills that relate to the role. If you've dealt with customers or handled admin tasks before, mention it! We love seeing how you can fit into our team.
Keep It Clear and Concise:While we want to know all about you, keep your application straightforward. Use clear language and avoid jargon. This helps us understand your points quickly and easily!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, it’s a good idea to practice speaking clearly and confidently over the phone. You could even role-play with a friend to simulate common enquiries you might receive, which will help you feel more prepared and at ease during the actual interview.
✨Show Your Team Spirit
Emphasise your ability to work well in a team, as this role requires collaboration with the charity shop team. Share examples from past experiences where you’ve successfully worked with others, highlighting your communication skills and how you contribute to a positive team environment.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that may ask how you would handle specific situations, like dealing with a difficult customer or managing multiple enquiries at once. Think of examples from your past experiences that demonstrate your problem-solving skills and calmness under pressure.
