At a Glance
- Tasks: Be the friendly face and voice of our charity, helping with enquiries and donation collections.
- Company: Join a leading charity dedicated to funding lifesaving heart research.
- Benefits: Enjoy discounts, training opportunities, and support while making a difference.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Make a real impact in the community while gaining valuable experience.
- Qualifications: Great communication skills and a passion for helping others.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Responsibilities:- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Volunteer Front Desk & Phone Admin in City of Westminster employer: Camerontoll
As a volunteer with our charity, you will be part of a dedicated team that plays a crucial role in funding vital research into heart and circulatory diseases. Our welcoming work culture promotes inclusivity and flexibility, allowing you to contribute meaningfully while enjoying benefits such as discounts on shop goods, access to training, and support from the Retail Trust. Join us in making a difference in the lives of families affected by these conditions, all while gaining valuable experience in a friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Front Desk & Phone Admin in City of Westminster
✨Tip Number 1
Get to know the charity inside out! Familiarise yourself with their mission and values, especially how they tackle heart and circulatory diseases. This will help you connect with the team and show your genuine interest during any conversations.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, try role-playing with a friend. This will help you feel more confident and calm when chatting with customers and answering their questions.
✨Tip Number 3
Be proactive! When you apply through our website, don’t just wait for a response. Follow up with a friendly email or call to express your enthusiasm. It shows initiative and keeps you on their radar!
✨Tip Number 4
Show your personality! During any face-to-face interactions, let your friendly nature shine through. Being approachable and warm can make a huge difference in creating a welcoming environment for customers.
We think you need these skills to ace Volunteer Front Desk & Phone Admin in City of Westminster
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for volunteering! Share why you want to join our team and how you can contribute to our mission of funding lifesaving research. A personal touch goes a long way!
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. If you've dealt with customer enquiries or have admin experience, shout about it! We want to know how you fit into the role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers over the phone and face-to-face, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you successfully handled enquiries or resolved issues, and be ready to share those during the interview.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview. This could involve handling a mock phone call or dealing with a customer query. Practising these scenarios beforehand can help you feel more confident and showcase your ability to think on your feet.
✨Highlight Your Team Spirit
This position is all about teamwork, so be sure to highlight your ability to work well with others. Share examples of how you've collaborated in previous roles, especially in busy environments, to show that you're a team player who can contribute positively to the shop's atmosphere.
