At a Glance
- Tasks: Engage with customers via phone and in-person, handling enquiries and arranging donations.
- Company: A leading charity dedicated to funding heart and circulatory disease research.
- Benefits: Enjoy discounts on shop goods, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible volunteering hours with opportunities for personal growth and recognition.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a friendly environment.
- Qualifications: Calm, collected individuals who enjoy chatting and helping others.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Responsibilities:- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Telephone & Administration Volunteer in City of Westminster employer: Camerontoll
As a volunteer with our charity, you will be part of a dedicated team that plays a vital role in funding groundbreaking research into heart and circulatory diseases. Our inclusive and supportive work culture ensures that every volunteer feels valued, with opportunities for personal growth through training and development. Located in a friendly charity shop environment, you'll enjoy benefits such as discounts on goods, reimbursement of travel expenses, and the chance to make a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer in City of Westminster
✨Tip Number 1
Get to know the charity inside out! Familiarise yourself with their mission and values. This way, when you chat with them, you can show how your passion aligns with their goals.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, try role-playing with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be proactive! Don’t just wait for the phone to ring. Reach out to the charity shop team and ask how you can help even before you start. Showing initiative can really make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to dive into the online collections request system.
We think you need these skills to ace Telephone & Administration Volunteer in City of Westminster
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application:Make sure to highlight any relevant experience or skills that relate to the role. If you've got a knack for chatting on the phone or handling enquiries, let us know! Tailoring your application shows us you’re genuinely interested.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos. A tidy application reflects your attention to detail, which is super important in this role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, it’s a good idea to practice speaking clearly and confidently over the phone. You could even role-play with a friend to simulate common enquiries you might receive, which will help you feel more prepared and relaxed during the actual interview.
✨Show Your Team Spirit
This position is all about teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you’ve supported colleagues or contributed to a positive team environment, as this will demonstrate that you’re a great fit for their friendly shop team.
✨Be Ready for Practical Scenarios
Expect some situational questions during your interview. Think about how you would handle various customer enquiries or administrative tasks. Being able to articulate your thought process and problem-solving skills will show that you can thrive in a busy front-of-house role.
