At a Glance
- Tasks: Be the friendly face of our charity, helping with enquiries and arranging donations.
- Company: Join the British Heart Foundation, funding lifesaving research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and support while making a difference.
- Other info: Flexible hours, friendly team, and a chance to help save lives.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: Must be calm, collected, and enjoy chatting with people.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease.
Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team. Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store.
With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
Front Desk & Admin Volunteer - Fund Lifesaving Research in Cardiff employer: Camerontoll
Joining the British Heart Foundation as a Front Desk & Admin Volunteer offers a rewarding opportunity to contribute to lifesaving research while being part of a supportive and inclusive team. Our charity shop environment fosters a friendly work culture, where volunteers can enjoy benefits such as discounts on goods, access to training and development, and reimbursement of reasonable travel expenses. With flexible volunteering hours, you can make a meaningful impact in your community while gaining valuable experience.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Admin Volunteer - Fund Lifesaving Research in Cardiff
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. Understanding their work will help you connect with the team and show your genuine interest during conversations.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, try role-playing with a friend. This will help you feel more confident and calm when chatting with customers.
✨Tip Number 3
Be proactive! When you apply through our website, don’t just wait for a response. Follow up with a friendly email or call to express your enthusiasm for the role and ask about the next steps.
✨Tip Number 4
Show your personality! During any interviews or chats, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can connect with customers and make them feel welcome.
We think you need these skills to ace Front Desk & Admin Volunteer - Fund Lifesaving Research in Cardiff
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering and how you can contribute to our mission.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. If you've got experience in customer service or administration, shout about it! We love seeing how your background fits with what we do.
Keep It Clear and Concise:We appreciate a straightforward application. Keep your sentences clear and to the point, and make sure to proofread for any typos. A well-organised application shows us that you’re detail-oriented and serious about joining our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about volunteering with us there!
How to prepare for a job interview at Camerontoll
✨Know the Cause
Before your interview, take some time to understand the charity's mission and the impact of their work. Familiarise yourself with heart and circulatory diseases and how the organisation funds research. This will show your genuine interest and commitment to the cause.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with customers over the phone and face-to-face, practice your communication skills. Try role-playing common scenarios with a friend or family member to build your confidence in handling enquiries and explaining processes like the Gift Aid scheme.
✨Show Your Team Spirit
Emphasise your ability to work well in a team during the interview. Share examples from past experiences where you collaborated effectively with others. This role is all about supporting the team, so demonstrating your teamwork skills will be key.
✨Be Ready for Practical Questions
Prepare for practical questions related to the tasks you'll be doing, such as handling donations or using online systems. Think about how you would approach these tasks and be ready to discuss any relevant experience you have, even if it's from previous volunteer roles.
