At a Glance
- Tasks: Engage with customers, handle enquiries, and support donation collections in a vibrant charity shop.
- Company: A leading charity dedicated to funding heart and circulatory disease research.
- Benefits: Enjoy discounts on goods, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible hours available; perfect for students looking to volunteer and gain references.
- Why this job: Make a real difference while gaining valuable experience and skills in a friendly environment.
- Qualifications: Must be calm, collected, and enjoy chatting with people; no prior experience needed.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they are all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Responsibilities:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Benefits:
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
Telephone & Administration Volunteer (Homestore) in Burnley employer: Camerontoll
Join our charity as a Telephone & Administration Volunteer and become part of a dedicated team that funds vital research into heart and circulatory diseases. We offer a supportive and inclusive work culture, with flexible volunteering hours, training opportunities, and the chance to make a real difference in your community. Enjoy benefits such as discounts on shop goods, reimbursement of travel expenses, and access to confidential support, all while contributing to lifesaving science.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer (Homestore) in Burnley
✨Tip Number 1
Get to know the charity! Research their mission and values so you can chat confidently about how your skills align with their goals. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries, it’s a good idea to rehearse common questions and responses. This will help you feel calm and collected when you’re on the line.
✨Tip Number 3
Be proactive! If you see an opportunity to help out or suggest improvements in the store, don’t hesitate to share your ideas. This shows initiative and that you’re keen to make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and how you can make an impact.
We think you need these skills to ace Telephone & Administration Volunteer (Homestore) in Burnley
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application:Make sure to highlight any relevant experience you have, especially if it involves customer service or administration. Show us how your skills can help in our charity shop and make a difference!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, it’s a good idea to practice speaking clearly and confidently over the phone. You could even role-play with a friend to simulate common enquiries you might receive, which will help you feel more prepared.
✨Showcase Your Team Spirit
This position is all about teamwork, so be ready to share examples of how you've worked well with others in the past. Highlight any experiences where you’ve supported colleagues or contributed to a positive team environment, as this will resonate well with the interviewers.
✨Be Ready for Situational Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing multiple tasks at once. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
