At a Glance
- Tasks: Engage with customers, handle enquiries, and support donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation, funding vital research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses while making a difference.
- Other info: Flexible hours available; perfect for students looking to gain experience and give back.
- Why this job: Be part of a friendly team and help fund lifesaving research that impacts lives.
- Qualifications: Must be calm, collected, and enjoy chatting with people; no prior experience needed.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they are all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Responsibilities
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Typical tasks include:
- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Benefits
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Telephone and Administration Volunteer (Home and Fashion Superstore) in Bradford employer: Camerontoll
The British Heart Foundation is an exceptional employer for those looking to make a meaningful impact in the community through volunteering. With a supportive and inclusive work culture, volunteers enjoy flexible hours, access to training and development opportunities, and various discounts, all while contributing to vital research that saves lives. Located in a friendly charity shop environment, this role offers a chance to engage with customers and be part of a dedicated team making a real difference in the fight against heart and circulatory diseases.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone and Administration Volunteer (Home and Fashion Superstore) in Bradford
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. When you understand what we stand for, you can show genuine enthusiasm during your conversations with us.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers, it’s a good idea to rehearse how you’d handle different enquiries. This will help you feel more confident when you’re on the phone.
✨Tip Number 3
Be proactive! If you see an opportunity to help or improve something in the shop, don’t hesitate to share your ideas. We love volunteers who take initiative and want to make a difference.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in front of us. Plus, you’ll find all the info you need about the role and what we’re looking for.
We think you need these skills to ace Telephone and Administration Volunteer (Home and Fashion Superstore) in Bradford
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering and how you can contribute to our team.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant skills and experiences. We’re looking for calm and collected individuals who enjoy chatting with people, so mention any past roles that showcase these qualities!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and avoid jargon. This helps us understand your points quickly and makes it easier for us to see why you’d be a great fit for our volunteer team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the info you need about the role and our charity there!
How to prepare for a job interview at Camerontoll
✨Know the Cause
Before your interview, take some time to understand the charity's mission and the impact of their work. Familiarise yourself with heart and circulatory diseases, as well as how volunteering contributes to funding research. This knowledge will show your genuine interest and commitment.
✨Practice Your Communication Skills
Since this role involves chatting on the phone and dealing with customers face-to-face, practice your communication skills. Role-play common scenarios you might encounter, like answering enquiries or explaining the Gift Aid scheme. Being calm and collected will help you shine during the interview.
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples from past experiences where you've collaborated effectively with others. The charity shop team relies on volunteers who can support each other, so demonstrating your teamwork skills will be key.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training and development opportunities available for volunteers or how the team measures success in their roles. This shows that you're engaged and eager to contribute meaningfully.
