At a Glance
- Tasks: Engage with customers, handle enquiries, and support donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation, funding vital research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible hours, perfect for students looking to contribute to a meaningful cause.
- Why this job: Make a real difference while gaining valuable experience and skills in a friendly environment.
- Qualifications: Calm, collected individuals who enjoy chatting and helping others.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Telephone & Administration Volunteer in Birmingham employer: Camerontoll
The British Heart Foundation is an exceptional employer for volunteers, offering a supportive and inclusive work culture where your contributions directly impact lifesaving research. Located in a friendly charity shop environment, you will enjoy flexible volunteering hours, access to training and development opportunities, and various discounts, all while being part of a dedicated team committed to improving the lives of those affected by heart and circulatory diseases.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer in Birmingham
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. When you understand what we do, you can tailor your conversations and show genuine enthusiasm during your volunteer role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, try role-playing with friends or family. This will help you feel more confident and calm when chatting with customers.
✨Tip Number 3
Be proactive! Don’t wait for tasks to come to you. If you see a customer needing help or a task that needs doing, jump in! This shows initiative and makes a big difference in our busy environment.
✨Tip Number 4
Join us through our website! Applying directly on our site not only streamlines the process but also keeps you updated on any new opportunities. Plus, it’s a great way to show your commitment to volunteering with us!
We think you need these skills to ace Telephone & Administration Volunteer in Birmingham
Some tips for your application 🫡
Show Your Passion:Let us know why you're excited about volunteering with our charity. Share your enthusiasm for heart and circulatory health, and how you want to contribute to our mission. A personal touch can really make your application stand out!
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. If you've got experience in customer service or administration, shout about it! We want to see how you can fit into our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read – it shows us you can communicate effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, it’s a good idea to practice speaking clearly and confidently over the phone. You could even role-play with a friend to simulate common enquiries you might receive, which will help you feel more prepared and at ease during the actual interview.
✨Show Your Team Spirit
Emphasise your ability to work well in a team, as this role requires collaboration with the charity shop team. Share examples from past experiences where you’ve successfully worked with others, highlighting your communication skills and how you contribute to a positive team environment.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing multiple enquiries at once. Think of examples from your past where you’ve demonstrated problem-solving skills and a calm demeanour, as these traits are essential for this busy front-of-house role.
