At a Glance
- Tasks: Engage with customers, handle enquiries, and support donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation, a leading charity funding vital heart research.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses.
- Other info: Flexible hours, supportive team, and a chance to contribute to lifesaving research.
- Why this job: Make a real difference in lives while gaining valuable experience and skills.
- Qualifications: Friendly, calm, and able to communicate well with others.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
Flexible Front Desk & Admin Volunteer for Heart Research in Birkenhead employer: Camerontoll
Volunteering with the British Heart Foundation offers a rewarding opportunity to contribute to lifesaving research while being part of a supportive and inclusive team. Located in a friendly charity shop environment, volunteers enjoy flexible hours, access to training and development, and various discounts, all while making a significant impact on the lives of those affected by heart and circulatory diseases. Join us to be at the forefront of vital community support and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Front Desk & Admin Volunteer for Heart Research in Birkenhead
✨Tip Number 1
Get to know the charity! Research the British Heart Foundation and its mission. When you understand what they stand for, you can tailor your conversations and show genuine interest during your volunteering role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being calm and collected is key. Try role-playing with friends or family to boost your confidence in handling enquiries.
✨Tip Number 3
Be proactive! Don’t wait for tasks to come to you. If you see a customer needing help or a task that needs doing, jump in! This shows initiative and makes a great impression on the team.
✨Tip Number 4
Apply through our website! It’s the easiest way to get involved and ensures your application goes straight to the right people. Plus, it shows you're tech-savvy, which is a bonus in today’s world!
We think you need these skills to ace Flexible Front Desk & Admin Volunteer for Heart Research in Birkenhead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for heart research shine through! We want to see why you’re excited about volunteering with us and how you can contribute to our mission.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. If you've got experience in customer service or admin roles, shout about it! We love seeing how your background fits with what we do.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us get a quick grasp of who you are and what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a difference.
How to prepare for a job interview at Camerontoll
✨Know the Cause
Before your interview, take some time to research the charity's mission and the specific heart and circulatory diseases they focus on. Understanding their work will not only show your genuine interest but also help you connect your skills to their needs.
✨Practice Your Communication Skills
Since this role involves chatting with customers both face-to-face and over the phone, practice your communication skills. You could role-play with a friend or family member to get comfortable with common enquiries and responses, ensuring you come across as calm and collected.
✨Highlight Your Flexibility
This position is all about being adaptable. Be ready to discuss your availability and how you can fit into their flexible volunteering schedule. Share examples of times when you've successfully adapted to changing situations in previous roles or experiences.
✨Show Enthusiasm for Volunteering
Let your passion for volunteering shine through during the interview. Talk about why you want to contribute to the charity's mission and how you believe your role can make a difference. A positive attitude can go a long way in making a great impression!
