At a Glance
- Tasks: Engage with customers, handle enquiries, and support donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation, funding vital research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses while making a difference.
- Other info: Flexible hours available; perfect for students looking to gain experience and give back.
- Why this job: Be part of a friendly team and help fund lifesaving research that impacts families.
- Qualifications: Calm, collected, and great at chatting on the phone; no prior experience needed.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
This role is available at various times on the following days:
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
Maximum volunteer group size for this opportunity: 5
Telephone & Administration Volunteer in Aldershot employer: Camerontoll
The British Heart Foundation is an exceptional employer for volunteers, offering a supportive and inclusive work culture where your contributions directly impact lifesaving research. With flexible volunteering hours, comprehensive training opportunities, and benefits such as discounts on shop goods and reimbursement of travel expenses, you will find meaningful engagement in a friendly environment that values your time and effort.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone & Administration Volunteer in Aldershot
✨Tip Number 1
Get to know the charity inside out! Familiarise yourself with their mission and values, especially how they tackle heart and circulatory diseases. This will help you connect better during your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since you'll be chatting with customers, it’s important to sound friendly and approachable. Try role-playing with friends or family to get comfortable with handling different types of enquiries.
✨Tip Number 3
Be proactive! Don’t wait for someone to tell you what to do. If you see a task that needs doing, jump in and help out. This shows initiative and that you’re ready to contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the amazing work we do. Let’s get you on board!
We think you need these skills to ace Telephone & Administration Volunteer in Aldershot
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application:Make sure to highlight any relevant experience or skills that relate to the role. Whether it’s customer service or administration, we love seeing how your background fits with what we do!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos. A tidy application shows you care!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get you started on this exciting journey with our team.
How to prepare for a job interview at Camerontoll
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do in heart and circulatory diseases. Understanding their goals will help you connect your passion for volunteering with their objectives.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice answering common questions over the phone. You could even role-play with a friend to get comfortable with handling enquiries and providing information clearly and confidently.
✨Show Your Team Spirit
Emphasise your ability to work well in a team during the interview. Share examples of past experiences where you collaborated with others, as this role requires supporting the charity shop team and being a friendly face for customers.
✨Be Ready for Scenarios
Prepare for situational questions that may arise during the interview. Think about how you would handle a difficult customer or manage multiple enquiries at once. Showing that you can stay calm and collected under pressure will impress the interviewers.
