Retail & Customer Experience Advisor in Cambridge

As a Retail & Customer Experience Advisor, you will deliver exceptional customer service across multiple platforms, ensuring customer enquiries are handled professionally and efficiently.

• Handle incoming customer enquiries via phone, email, live chat and social media in a timely and professional manner
• Deliver an outstanding customer experience
• Efficiently handle customer queries with empathy, knowledge and understanding
• Manage daily tasks across direct-to-consumer, retail and marketplace platforms, including processing orders, return requests and uploading stock inventories
• Work positively across internal departments, including sales, logistics and brand teams, to solve customer queries
• Generate and manage reports related to customer interactions, order status and service levels
• Conduct website audits to ensure up-to-date information is provided to consumers, including product information, FAQs and manuals
  Are you passionate about delivering exceptional customer experiences and building strong relationships?, Experience working in a customer-focused and fast-paced environment
• A real desire to go above and beyond for customers
• Excellent listening skills with the ability to build good rapport with customers and display empathy
• A confident telephone manner, self-motivated with a drive to find the right solutions for customers
• Ability to work well under pressure, showing resilience and good time management skills
• Confidence using IT programmes, including Microsoft packages
• Ability to prioritise workload whilst being organised and efficient
• Excellent communication skills, both verbal and written
• Good attention to detail and ability to solve problems