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- Tasks: Be the friendly face of our team, helping customers with queries and managing admin tasks.
- Company: Join a supportive manufacturing firm near Harlow with a close-knit team of dedicated professionals.
- Benefits: Enjoy a stable 8-5 work schedule, a welcoming office environment, and opportunities for growth.
- Why this job: Perfect for those who love customer interaction and want to develop technical skills in joinery.
- Qualifications: Must have a technical background in joinery/carpentry and strong communication skills.
- Other info: Ideal for motivated individuals looking to make a real impact in a small team.
We are seeking a professional Sales and Technical Support Coordinator to join a manufacturing firm based near Harlow. The chosen candidate will be the first point of contact for customers, ensuring they have a positive and welcoming experience. This role will be based in a friendly small office environment with a team of four long-term employees plus the director. The office is based next to the factory with the business employing 60-70 staff in total. Hours are 8-5 Monday to Friday.
Key Responsibilities:
- Answer a multitude of customer queries related to products, services and sales.
- Direct phone calls in a timely and polite manner.
- Take ownership of administrative tasks and scheduling appointments.
- Send out invoices.
- Take payments.
- Coordinate meetings.
- Learn and develop a product knowledge and put that into practice, supporting customers.
- Manage any ad hoc incoming and outgoing mail and packages.
Requirements:
- A technical education or background in joinery/carpentry a must.
- Able to commute daily to Harlow.
- Excellent verbal and written communication skills.
- Professional appearance and demeanour.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
If you are a motivated individual with strong interpersonal skills and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Sales & Technical Support Coordinator (Joinery) employer: Cameron Pink
Contact Detail:
Cameron Pink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Technical Support Coordinator (Joinery)
✨Tip Number 1
Familiarise yourself with the joinery and carpentry industry. Understanding the products and services offered will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about technical topics. This will help you articulate your thoughts clearly and confidently, which is crucial for a customer-facing role.
✨Tip Number 3
Showcase your organisational skills by creating a mock schedule or task list related to sales and support activities. This will not only prepare you for the role but also impress the hiring team with your proactive approach.
✨Tip Number 4
Network with professionals in the joinery and manufacturing sectors. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Sales & Technical Support Coordinator (Joinery)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and technical support, particularly in joinery or carpentry. Emphasise your communication skills and any previous roles where you managed customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical background. Mention specific examples of how you've successfully handled customer interactions or administrative tasks in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office Suite and any organisational skills that demonstrate your ability to multitask and prioritise effectively. Use bullet points for clarity.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a small team environment and your commitment to providing exceptional customer service. This can help you stand out as a motivated candidate.
How to prepare for a job interview at Cameron Pink
✨Showcase Your Technical Knowledge
Since a technical background in joinery or carpentry is essential, be prepared to discuss your experience and knowledge in this area. Highlight any relevant projects or skills that demonstrate your understanding of the products and services offered.
✨Demonstrate Excellent Communication Skills
As the first point of contact for customers, strong verbal and written communication skills are crucial. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively handled customer queries in the past.
✨Emphasise Organisational Skills
This role requires multitasking and prioritising various tasks. Prepare to discuss specific instances where you've successfully managed multiple responsibilities, such as scheduling appointments or coordinating meetings, to showcase your organisational abilities.
✨Exude Professionalism
A professional appearance and demeanour are important for this position. Dress appropriately for the interview and maintain a positive attitude throughout. Remember, first impressions matter, especially in a customer-facing role.
